Hello,I have a issue I don't even know if you can help with. My mom started a YouTube c...

GetHuman-j_elliso's customer service issue with YouTube from November 2018

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The issue in GetHuman-j_elliso's own words
Hello,I have a issue I don't even know if you can help with. My mom started a YouTube channel & she posted many videos of herself on her vacation to my house in MYRTLE BEACH & those videos are very dear to me since *month after she posted the videos she passed away due to a freak situation and we took her off life support, well those videos are like the only moments we have that are her last month alive & we really want to download or somehow keep the videos but put them onto a external hard drive, but that is where the difficulty starts, we dont have any of her sign in information or her email but we are able to go to her page to see them but the reason we want them onto a external drive is just incase something was to happen with the page or site we don't want them to be lost forevDr since they are videos of her having a blast during her last month which we didn't know it was gonna be her last month alive since she was only **years old. Please tell me there is something you can do to help out me and my family because these videos are the only thing we will be able to show all the grandkids about their grandson. Please tell me u can help
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Customer service issue
Reported by GetHuman-j_elliso
Nov 27th, 2018 - 9 mons ago
I have an issue with YouTube too
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Seen by 2 customers so far
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GetHuman-j_elliso started working on this issue
Nov 27th, 2018 12:51am
GetHuman-j_elliso shared this issue with followers on Twitter
Nov 27th, 2018 12:54am