YouTube Customer Service Issues

I had a YouTube account solely for subscriptions, with only one video from [redacted]. Recently, I discovered it was suspended due to a spam video that I didn't upload or know about. Despite appealing, the account remained suspended. To prevent further issues, I removed my information and deleted the associated Google account. I just want confirmation that my account was hacked and reassurance that it won't affect my current YouTube account. I have screenshots of the emails from YouTube as proof of the deleted account.

Hello, I am reaching out on behalf of my son. In the early hours of Nov. 25, he was involved in a regrettable incident where, under the influence of alcohol, he made derogatory remarks on Instagram Live. Although he deleted the video shortly after, someone else reposted it on YouTube and Twitter, causing it to go viral. As a result, he has been receiving death threats and cruel messages encouraging self-harm. Our private information was also shared without our consent. He has since posted a sincere apology video. We are aware this situation may be difficult to rectify, but we are hoping for compassion and assistance in having the video removed from these platforms. Unfortunately, his Twitter account is disabled, so we are unable to address this directly. We are concerned about his well-being after he expressed thoughts of self-harm and suicide. Thank you in advance for any help you can provide. 🙏🏽

Hello, I am writing on behalf of my son. On November 25, in the early morning hours, he made some regrettable comments during an intoxicated rant on Instagram Live. Though he promptly deleted the video, someone else recorded and shared it on YouTube and Twitter, where it has since spread widely. This has led to him facing death threats and cruel messages encouraging self-harm. Furthermore, our personal information was disclosed without our permission. He has since issued an apology video, deeply regretting his actions. Despite his current account deactivation, we hope there is a possibility of having the video removed from YouTube and Twitter. He is struggling emotionally, mentioning thoughts of self-harm and suicide recently. We would greatly appreciate any assistance you could provide. Thank you for your consideration.

While my 12-year-old son was playing Fortnite, he encountered a player who accused him of scamming. My son denied it, thinking the player was trying to block him, and proceeded to pick up a weapon in the game. I spoke to this player on the phone in an attempt to clarify the situation, but he began cursing and insulting me, so I hung up. Tonight, on November 30, this same player came back into the game claiming to be a famous YouTube personality and started using disrespectful language towards me. I found this behavior highly inappropriate, especially since children play this game. I am requesting for this player to be banned from YouTube and from engaging with children in the game. I would appreciate a prompt response to address this issue. Thank you for your attention to this matter.

I am experiencing harassment involving my family due to Lindsay's actions interfering in a murder investigation. She repeatedly contacts my family, prompting me to involve a private investigator. Lindsay creates slanderous videos about me, causing severe distress. I have lodged two police reports and need her channel, hippypeacechick [redacted], removed for breaching our contract. Lindsay's behavior includes inappropriate content, like smoking pot with her teenage daughter. This harassment is affecting my health post-surgery and needs to stop before someone gets hurt. Lindsay Kennedy's actions violate guidelines and constitute bullying without cause. Thank you for addressing this situation promptly.

Please remove Lindsay Kennedy's Youtube channel. She has been harassing me, my family, and others online. Her videos depicting illegal drug use in front of her daughter led to her losing her job. I have filed two police reports and have sought help from a private investigator to protect my daughter from Lindsay's harmful actions. I have also contacted a lawyer to address the breach of contract and the danger Lindsay has put my family in. The harassment is unacceptable, and legal actions are being pursued. Removal of her channel is crucial as she continues to harass at all hours. Thank you.

Polish national symbol was offended at the timestamp 1:12 in the following link: [youtube link]. Dear Community, I would kindly request your attention to the behavior of the user EdwinE20, who has been disrespecting national symbols in a recent video. Such actions are not only offensive but also a violation of Polish Law, specifically Article [redacted] of the Criminal Code, which states that insulting national emblems can lead to fines or imprisonment for up to one year. His use of the Polish flag on a World War II German tank, alongside inappropriate language like "kurwa," is deeply troubling and shows a clear intent to offend not just Polish people but also Germans. This, combined with derogatory comments about the Polish and Russian people, demonstrates a pattern of deliberate disrespect towards Poland, its citizens, and the Polish language. I urge the community to address this issue promptly. It is important to combat the spread of hatred and vulgar language online. Let's work together to promote mutual respect and understanding. Sincerely, Peter

Hello, YouTube community, Regrettably, my channel's monetization was disabled two months ago without any clear explanation provided. Despite complying with all community guidelines, my monetization was abruptly removed, causing distress as I have spent four years dedicated to creating legal content on my channel with over 13,[redacted] subscribers. I have submitted a request for reinstatement, but have not received any updates. I urge YouTube to promptly contact me via email to address this issue and reinstate my monetization. Your swift response is greatly appreciated. Thank you, Sadia Vlogs

A group of friends and I created videos on a joint YouTube channel during our high school years, but we haven't used it since graduating three years ago. We can't remember the email associated with the account, but it was a specific one we used just for the channel. Despite not having access to the email, we recall the channel's name and the videos featuring our younger voices. We are eager to revive our YouTube presence and are wondering if there's any way to recover the account. We are open to providing any necessary verification to prove ownership. Alternatively, if the only option is to have the account deleted to free up the channel name, we would appreciate any assistance as we have an email aligned with the channel name, albeit unlinked for unknown reasons.

Hello, I am Pastor Ralph Moore from New Life Outreach [redacted] on YouTube. We have received copyright strikes, and despite trying to file a counterclaim, we have been unable to do so. We are unsure of the nature of the copyright infringements or who is filing against us. We strive to follow all of YouTube's rules and respect everyone's personal rights. Our content solely focuses on teaching the Bible. Kindly inform us through our website or email about the specific issues so we can correct them and prevent them from happening again. We are deeply sorry for any mistakes made. Thank you for your assistance in resolving this matter. Pastor Ralph and Lucille Moore from New Life Outreach [redacted].

I've contacted YouTube regarding a privacy issue I experienced. A YouTuber came onto the private property where I work and recorded me after I asked them to leave. Despite explaining the private property rules and requesting not to be recorded, they continued. YouTube responded twice, stating they did not see a privacy concern. I provided links to California law regarding recording on private property. I am seeking to escalate this matter to a supervisor or speak with a representative directly. My privacy rights were violated when I was recorded against my wishes, and I believe the YouTuber profited from this video. I am requesting the video be removed and any profits gained be retracted from the YouTuber.

My account was terminated due to parody/review videos, which in America fall under fair use. However, the company behind it is based in Japan where fair use doesn't apply. I contacted them and was asked by them to provide reasons to YouTube for reinstatement. I've done so, but I haven't received a reply from YouTube yet. I made an honest mistake. I haven't violated guidelines before and simply uploaded a Tokyo Ghoul review video, which got copyrighted after nine episodes. I'm confused by this situation. If they had copyrighted the first episode, I would have stopped. I've asked YouTube multiple times, but there seems to be a limit on how many times I can submit. I just wanted to request deletion of the copyrighted videos to get my channel back. I worked hard on it, and I don't want it suspended. Thank you for any help.

I previously subscribed to YouTube Premium to avoid commercials for $9 a month. On August 21st, $40 was deducted from my PayPal account for YouTube TV, which I never signed up for as it's not available in Libby, Montana where I live. Another $40 was withdrawn on September without my consent. My usernames are [redacted] and [redacted] I have never accessed YouTube TV or watched any content. This unauthorized $80 transaction has caused issues in my checking account. I request an immediate refund to my PayPal account to rectify this situation. I appreciate a prompt resolution.

Hello everyone! Approximately 30 days ago, I deleted my Gmail account, [redacted], and created a new one, [redacted] I am currently attempting to create a Google Adsense account, but it is prompting me to use my previously deleted email, [redacted], for verification. Despite my efforts, I have been unable to regain access to the old email. I kindly request your assistance in resolving this matter so that I can proceed with setting up my Google Adsense Account. Your cooperation in this regard would be immensely appreciated. Thank you.

Prior to Youtube implementing the requirement of having [redacted] followers to customize a URL, I had already chosen one. Unfortunately, the URL is linked to a past phase of my life that I find embarrassing. Despite numerous attempts and following various instructions, I have been unable to alter or remove it. The sight of it triggers feelings of shame and embarrassment every time. I am growing increasingly frustrated with this situation and have contemplated deleting my Youtube account, even though it holds precious memories in some of my videos. I wish my username could be little_pink_pixie, but I am encountering obstacles in making any changes. Contacting Youtube has also proven to be challenging as it took me a significant amount of time to track down the right way to reach out to them.

Dear YouTube Team, I am writing to address a concerning issue regarding a video on YouTube. Someone has posted my personal information on their account without my consent. This video contains false information about me, and my personal details such as my Australian visa and driving license were disclosed without permission. It is inappropriate for anyone to share private information and spread misinformation without the owner's consent. I believe this amounts to cybercrime, and I feel threatened by this situation. I am willing to provide you with any necessary proof to confirm my identity in the video. I kindly request your prompt attention to this matter. Thank you, Wongchhu Sherpa

I've been a subscriber to YouTube Premium for several months. Due to losing and replacing my bank card a few times, my card details have changed. However, I've always made timely payments. Three months ago, I was charged twice, which has been frustrating as I am not getting the commercial-free experience I am paying for. In November, the service was unavailable for over half the month, and October had similar issues. This month, after paying again, I experienced interruptions after a few hours. Despite receiving an email from YouTube claiming payment failure, the $12.80 was deducted from my bank account. This situation is causing me emotional stress as I rely on YouTube for learning purposes. It is essential for YouTube to address these recurring issues promptly.

I recently tried to subscribe to YouTube TV but faced issues using my debit card. Despite not having a prepaid card, I was informed that my payment method was not accepted. Following Google's advice, I purchased a Google Play card. However, I encountered difficulties contacting Google back as the number provided was inaccessible. I would appreciate a call back at [redacted] to finalize my subscription using the Google Play card I bought to avoid wasting the $50 spent.

I had my YouTube account monetized before the new threshold was implemented. After meeting the [redacted] subscribers and [redacted] watch hours requirement, I reapplied for the YouTube Partner Program (YPP) and received an acceptance email. However, although my videos indicate they are monetized, ads are not displaying. I have attempted to manually enable monetization through the Video Manager "monetization" menu, but when switching the setting to "Monetize," nothing changes. Despite my efforts, the setting reverts to "Do Not Monetize" each time I check. I seek assistance in resolving this issue to enable monetization successfully on my videos. Any guidance would be greatly appreciated.

Whenever I use my iPhone to access the YouTube app, I rely on my library to play my playlists. Today, I encountered an issue where it kept showing an error message and prompting me to reload, but despite my numerous attempts, the problem persisted. I attempted to switch accounts, delete and reinstall the app, and even shut down my phone, but nothing seemed to resolve the issue. After researching online, it appears that many others are also experiencing the same problem with no solution in sight. I went as far as resetting my settings to default, but unfortunately, this did not rectify the situation. I depend on the library feature extensively and have valuable content saved there, so finding a resolution is crucial for me. Any assistance in addressing this persistent issue would be greatly appreciated.