YouTube Customer Service Issues

I enjoy watching various videos on YouTube and find my viewing history helpful for revisiting interesting content. Recently, I acquired a Google Mini Assistant and began using it to listen to music. I noticed that after playing music continuously for a few days, my video history was completely erased. I'm concerned about this as I want to preserve my video history while enjoying music on YouTube. Is there a way to listen to music on YouTube without having every song added to my history and potentially deleting it? This issue is causing a problem for the Google Music subscription I recently started. Your assistance is greatly appreciated. Thank you, Robert T.

Hello, I made a YouTube video with friends when I was 12 or 13 in [redacted] under the account name Baleigh Barrett. The video is "Call Me Maybe" by Carly Rae Jepsen. I would like YouTube to delete the video and the entire account due to embarrassment and humiliation. I cannot access the account despite trying everything. I plan to create a new YouTube channel for makeup or vlogs and do not want the old video to appear when my name is searched. Thank you. Contacting YouTube has been quite challenging.

A magazine company that has since shut down, Insight Magazine, uploaded a video titled "Mathnasium of Lake Nona Interview" around five years ago. The interview in the video features a former employee of our company. We would like to request the removal of this video because the content no longer aligns with our current business practices and ownership. Despite having received permission from the individual featured in the video, numerous attempts to contact Insight Magazine, the account that originally posted the video, have been unsuccessful. We suspect this is due to the company no longer operating and being unable to respond to our requests. This video appearing in search results on Google and YouTube has caused confusion among potential clients regarding our tutoring services. We are hoping to have this video removed, and we are exploring options, such as contacting YouTube for assistance in deleting it.

Dear YouTube Support Team, I am reaching out regarding the sudden suspension of my YouTube channel without any prior notice or explanation. When attempting to contact YouTube, the staff member I spoke to failed to provide me with a reason for the suspension. I uploaded videos of my son learning how to ride a bike and rollerblade to preserve these memories. I have noticed various videos of children and individuals using copyrighted music on YouTube without facing suspensions. I kindly request clarification on why my channel was suspended and how I can rectify any issues. Many viewers, especially my family, enjoyed my videos and are eager to see them again. Could you please inform me of the reasons for the suspension and consider restoring my channel? You can reach me at [redacted] I respectfully ask for the reinstatement of my channel and guidance on which content to avoid in the future. I appreciate your prompt attention and await your response eagerly. Thank you, Charity F.

I recently updated the app and noticed a change that I'm not happy about. In the previous version, I could adjust the video speed by tapping the three dots in the upper right corner. This feature seems to have been removed, and it was essential for me, especially when content is too lengthy or requires following instructions at a slower pace. Additionally, I used to swipe up from the bottom of the screen to view related videos, but this function no longer appears to be available. I would appreciate it if I could revert to the previous version of the app. Please assist me in resolving these issues or provide guidance on how to access the previous version. Thank you very much. YouTube is like a portable research library to me, and I cherish it greatly. - Ellen from Denver I prefer to communicate via text, so please respond to me in this manner at [redacted].

I completed my Sheer ID verification for YouTube Student and was then prompted to finalize my sign-up through an email link labeled "Finish Signup." However, upon clicking the link, I was redirected to the YouTube Premium purchase page where I encountered another Sheer ID verification form. After submitting the form again and clicking "done," I received an error message stating "This form has been previously submitted." My goal is to purchase the premium service. Thank you for your assistance and patience.

Hello, I am a YouTuber with [redacted],[redacted] subscribers. A year ago, I signed with a network which I blocked from my channel a couple of months ago due to unfavorable changes they made without consulting me. They have only wired me money once since I joined in April and are now holding my payments without a valid explanation. Despite having a year left in the contract, I have unsuccessfully tried to terminate it by sending multiple emails, which they have ignored. Is there any way to stop this injustice and disconnect my channel from their network? Please assist me.

I made a wedding video for my parents. I posted it on YouTube using Maroon 5's song "Sugar" for easy family sharing. The video got rejected due to a Terms of Service violation. Unfortunately, I had deleted the original file from my computer. Is there any way for YouTube to recover the video named "GoPro Wedding: Maroon 5 Sugar Remake"? It was a wedding favor for my parents and not meant for anything else. Thank you.

Today, when I tried to log into my YouTube account "SuperK777," I received an error message prompting me to select another account. Upon investigating further, I discovered that my main account was not listed as a login option. Upon checking my secondary account, I found that my channel and videos were missing, except for one video that indicated my account had been terminated. Upon asking a friend to search for my username, they confirmed they couldn't locate it either. This situation has left me extremely upset as the videos on my account held significant sentimental value, and I haven't received any explanation from YouTube regarding the termination. I believe this occurred between 8:10 AM and 2 PM. I am desperate for assistance to regain access to my account and retrieve my cherished videos.

I have been experiencing a growing problem with the YouTube app on my PlayStation 4. It takes at least 35 seconds to a minute to close when accessing the home screen. Additionally, on my phone, the touch screen play/pause and video skip options do not work when connected to other devices. Despite reinstalling the YouTube app twice, the issues persist. After contacting PlayStation support and my phone maintenance service, no malfunctions were found. I have also reached out to my internet service provider. I am seeking assistance to resolve these issues and can provide more information if needed. Thank you for your help.

Good evening. I am contacting you regarding an issue with my YouTube subscription. I subscribed two months ago but have been unable to use the background playing feature. Despite my attempts to reach out previously and not receiving a response, I was still charged for a service I couldn't utilize. I recently re-downloaded the app, and the same problem persists with background playing not functioning. I have searched my settings without success. I have also reinstalled the app to no avail. Could you please assist me with this matter? I don't want a repeat of the situation where I was charged without being able to use the service. The $13 monthly fee is too high for me not to enjoy the subscription. Thank you for your attention, and I look forward to your reply.

One of my playlists has been removed because it was a collection of videos of songs I wanted to download. I am upset because I created the playlist for occasions when a video with a song I like comes up, but I don't have time to access Apple Music. I saved them there for future reference. I prefer the playlist to be private as it consists of random reminders for me to find and download songs I enjoy. Unfortunately, the playlist is gone, and I would like it to be restored so I can access my Apple Music and add the songs to my legitimate music service, as YouTube seems unreliable. I am fine with maintaining the playlist as private since it only caters to my personal needs. My username on YouTube is cheezewiz.

My Google account was disabled under suspicious circumstances. I use several apps with this account, including YouTube. Although I successfully re-enabled my Gmail account, my YouTube account linked to the same email has been blocked or suspended for reasons unknown, preventing me from logging in. I do not own a YouTube channel or post videos, so there should be no basis for this suspension. Any activity on my YouTube account leading to this suspension must have been unauthorized. Despite resetting my Google account password, I am still unable to access YouTube. I am seeking guidance on how to recover my YouTube account.

Hello, I am the owner of the YouTube channel "Sparkle Cupcake Play." Recently, I posted original baby shark videos using non-copyrighted music and Etsy baby shark photos. Unfortunately, my videos have been taken down, and I am unsure of what I did wrong. I have another channel dedicated to crocheting, which has never had copyright issues. I am worried about losing all my channels due to multiple baby shark video takedowns. Could someone assist me in understanding what went wrong and how I can resolve this situation? Thank you, Amy L.

I am inquiring whether it is appropriate to solicit money through a YouTube channel by organizing raffles. The individual collecting funds claims the money will be used for caring for animals, including rescues, as well as supporting a friend's sanctuary for unwanted animals. Despite receiving help for my own pets from this person, I am unsure about the ethics of this practice. The concern arises as the organizer benefits alongside the animals from the funds raised, such as receiving a new mattress in the last raffle. While giveaways seem acceptable, requesting money for a raffle brings about ethical considerations. I prefer to remain anonymous and not have my identity or online handle disclosed.

My account got suspended for supposedly violating community standards by posting spam and misleading content. I only shared a video of our rocketry club's launch operations. On the same account, I was discussing a video about a transgender person's privacy invasion and shared scientific data on gender non-conforming individuals. While some responses were hostile, I remained civil. I suspect the suspension was automatic and not reviewed by a person. I also keep reporting fake news in my feed that lacks credibility. Responding to a person who claimed NASA fakes shuttle launches, I clarified the purpose of the SRB cameras. I feel unfairly censored, as I strive to combat misleading information with facts and avoid name-calling. My opponents often resort to violence. I urge YouTube to review this suspension and address the flawed process. My account was under the name Adam Nehr ([redacted]). I seek clarification or reinstatement to correct this misunderstanding. This is a troubling situation that needs attention.

Dear YouTube Team, I am reaching out regarding my channel, Sumit Singh Vlogs, which has been terminated. I strongly believe that my content did not violate the community guidelines. Kindly review my channel and see if my videos were wrongly flagged. There was no nudity, violence, hateful content, threats, spam/scam, or misleading metadata in my videos. I always ensure to tag appropriately. If I unknowingly breached any policies, I apologize sincerely. I request the reinstatement of my channel. Please remove any violating videos and restore my channel to me. Thank you, Sumit Singh Vlogs

I was looking through my Snapchat memories and found a video from December [redacted] of a Wal-Mart parking lot with a wrecked vehicle. I had shared it publicly on Snapchat. Now, in December [redacted], I've discovered that YouTube promoted my video without my permission. I will provide the link to the video which shows "YoutubeTV" in the upper left corner. I am unsure if this is allowed without my consent or any acknowledgment from YouTube. I would like to receive credit for the video YouTube used and have the rights to it on their platform. I also want to know how any profits from the video will be handled.

My YouTube account on Xbox One keeps signing me out randomly in the middle of the night. I wake up to find myself signed out and have to go through the sign-in process, which includes entering a code. This is becoming frustrating for me because it shouldn't be happening without any changes to my account. Additionally, the phone number linked to my account is no longer in service, and the backup number belongs to my mom, who isn't always available to receive the code before it expires. This issue has occurred three times in less than a week, and as a YouTube Red subscriber, it's disrupting my ad-free watching experience. I hope this can be resolved quickly as it's a new problem that I haven't faced before. Thank you for your assistance!

I came across these YouTube accounts and felt compelled to share them with you. The content on these accounts speaks for itself. It's surprising that a multimillion dollar company like yours does not have a straightforward way to report such issues. I had to save their content, navigate through your help forum, and spend a significant amount of time to report them. Discovering multiple accounts like these in just a few hours is concerning. It makes me question how long they have been active and how many more are out there. The ease with which they create accounts with inappropriate names is alarming. These rhetorical questions highlight the frustration of users trying to report such content.