I signed up for Youtube Premium (I also have Amazon Prime). I signed up * days ago and...

GetHuman-jbwilkes's customer service issue with YouTube from November 2018

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The issue in GetHuman-jbwilkes's own words
I signed up for Youtube Premium (I also have Amazon Prime). I signed up * days ago and am in the **-day free trial period, but intended to keep it for $**.** a month. I download audio books from Youtube and like that I am able to turn my screen off and have no commercials when I listen to my books. Problem is, I accepted the offer on my *Android phone, but I still got advertisments on my laptop (yes, I logged out and logged back in). Now, its not even working on my phone anymore because I can't turn the screen off without it shutting down and I'm back to having advertisements! I must be in the trial period because I'm not receiving offers to sign up for Youtube Premium anymore. I would really like to have this service, but not if it's not going to work, and certainly not if it's not going to work on all my devices. How can this issue be resolved to my satisfaction?

GetHuman-jbwilkes did not yet indicate what YouTube should do to make this right.

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Customer service issue
Reported by GetHuman-jbwilkes
Nov 5th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 7261 others
0 customers following this


GetHuman-jbwilkes started working on this issue
Nov 5th, 2018 12:34am

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