YouTube Customer Service Issues

As a Classical Pianist, I have encountered an issue with my YouTube videos. Despite my live performances showing the music and the score in sync, YouTube has mistakenly labeled them as part of a commercial recording by another artist. This description implies that the flawless performance is not mine, as it differs from my live rendition which includes mistakes. I am seeking advice on how to have this incorrect information removed from the platform. Thanks, William Wolfram

My son, James, who goes by Swordman on YouTube, is passionate about graphic arts and creating videos. Unfortunately, his account was suspended due to some videos that violated copyright laws. James is devastated as he loves sharing his work on the platform. After our conversation, he now understands the rules better and is willing to comply. I kindly request that the infringing videos be removed, and his account be restored. James is a talented and honest young man who means no harm. I believe in his potential and hope this issue can be resolved to reignite his passion for YouTube and graphic arts. Feel free to contact me at [redacted] for further discussion. Thank you for addressing this matter. - Doug Clark

Dear Mad Marc, Thank you for submitting your video appeal to YouTube. After further review, we've found that your video violates our Community Guidelines. We appreciate your understanding. Sincerely, — The YouTube Team I believe I followed all guidelines and did not violate any YouTube policies. I am dealing with false accusations from someone targeting me. Can we discuss this matter to resolve it? Best, Mad Marc

I recently discovered that my YouTube account was terminated in error. Upon logging in, I found my account was gone, and later, I received an email stating it was suspended for violating community guidelines. This came as a shock and left me feeling confused. I believe this was a mistake as my content aligns with YouTube policies. As a small YouTuber creating harmless videos, I can confirm that my channel has no copyright strikes, sexual or violent content, hate speech, threats, impersonations, inappropriate content, or misleading information. I suspect the suspension may be due to similar tags in my descriptions and comments on videos similar to mine, which may have triggered YouTube's spam detection incorrectly. I have put in significant effort to grow my channel since [redacted], maintaining consistency. Although I tried to appeal the suspension, I remain suspended and unable to appeal again, which has left me feeling disheartened. I would appreciate any guidance on what steps to take next.

I was incarcerated from Jan [redacted] to Oct [redacted]. Recently, I bought a new laptop and tried to log into my Youtube account after almost three years of inactivity. However, I discovered that my password was changed around 32 days ago, possibly due to hacking. Despite several attempts, I couldn't recover the account as the security code input was not accepted. The Youtube account in question is [redacted], created before Google's ownership. The recovery email linked to it may be [redacted], but I can't recall the password. Thank you for any assistance.

While watching a video, it is frustrating to be bombarded with political commercials. Recently, I had to endure 5 unwanted republican commercials while trying to enjoy a video. The constant exposure to this President's misinformation and divisive rhetoric is distressing and insensitive, especially considering the harm his actions have caused. Companies should not force such content on their users, and premium services should not be the only solution to avoid these unwanted ads. YouTube should stick to its roots as a non-political platform and not impose political advertisements on unrelated content. It is disappointing and unacceptable for viewers to be subjected to such distasteful content.

Hello, I am in need of assistance. As a YouTuber under the name chellesglamhome, I suspect that my YouTube Channel has been compromised within the past two days. I received two emails within a 24-hour span notifying me that two of my videos were flagged for not adhering to the community guidelines. Both of these videos were free of copyrighted music and as far as I know, did not violate any items on the prohibited list within the guidelines. I filed two disputes seeking clarification on the flagged content, but the response I got simply stated that I did not comply with the community guidelines. Upon waking up this morning, I discovered that my account had been abruptly terminated without explanation. I have dedicated my time and effort to my channel for the past two years, focusing on DIYs, decorating, and specifically, videos showcasing the painting of a thrift store dresser and a tour of a glam room. I believe this to be a grave misunderstanding, and I am seeking the opportunity to defend my content before having my entire channel removed in such a manner. The abrupt disappearance of my channel has caused me immense anxiety and distress. I kindly request a prompt investigation into this matter. Thank you for your urgent attention. Best regards, Michelle G. from Chellesglamhome.

Hello, my son and I had started a YouTube channel in December [redacted]. However, in January [redacted], the account was suspended without any explanation. The content we posted was not offensive and did not violate YouTube's terms and conditions. For example, we shared videos of building Lego, unboxing action figures, riding his quad bike, and educational content about the moon. We have followed YouTube's appeal process but have not received any response despite multiple attempts. We have been unable to contact YouTube directly and have sought help on various forums without success. After months of feeling hopeless, my son is determined to regain access to his channel or at least understand why this suspension occurred. We would greatly appreciate any assistance or guidance. Thank you for your help, we are eager to hear from you.

I made a YouTube channel using my iPhone and uploaded videos. Now, I want to access the same channel on my computer to edit the videos, but I can't find it. I can locate other channels I created, but not the one I made on my phone. I am unable to access the settings on my phone either. The channel I am looking for is "talkinghands289 talkinghands289." Although I can see "[redacted]," it's not the correct channel. I really need to log into "talkinghands289 talkinghands289." Any assistance would be greatly appreciated.

My 12-year-old daughter created a live public YouTube channel using my 10-year-old son's name without my knowledge. The principal of their school alerted me and my ex-husband to this situation, expressing concerns about the content and contacts on the account. My ex-husband had the phone and deleted the videos before I could see them. Given the risks associated with online activity for minors, particularly in terms of predators and abduction, it is crucial that I safeguard my children. As a custodial parent, I am entitled and obligated to access all content from the channel created by my daughter. I am willing to provide the necessary documentation to verify my identity and custody. It is essential for me to obtain this information promptly to ensure the safety of my children.

I have been preparing a "Rock and Roll Concerts" for my 4 granddaughters, ages 4, 6, 10, and 12, with [redacted] songs and matching colored strobe lights, strong strobes, and a smoke machine. I had planned to use videos of young girls dancing to enhance the event, but my access to YouTube was restricted. Despite multiple attempts to create new accounts with my email addresses ([redacted] and [redacted]), using confirmation numbers [redacted] and [redacted] respectively, I have been unsuccessful. My daughters and grandkids were excited about the planned event, and not being able to include the dancing videos would diminish the experience significantly.

Hello, my video was flagged as inappropriate on YouTube due to not being familiar with the policies. I recently discovered how to apply an Age Restriction after realizing the issue. I have now added Age Restrictions to my videos. I apologize for not doing this sooner. I am eager to expand my YouTube channel and create content that viewers enjoy. The removed video was well-received and I am passionate about making engaging content. I kindly request for it to be reinstated. Once it is back up, I will promptly apply the Age Restriction to ensure viewers are 18+. Thank you.

I have been attempting for years to regain access to my former YouTube account, Higher36. Suspecting it was hacked and deleted, I am urgently seeking assistance in recovering my precious home videos. One of the video titles I recall is "Ah, our lives x3". It holds great sentimental value to me, and I implore you to investigate and facilitate the retrieval of my account. It has been six long years, and I am eager to retrieve my lost content. For reference, the associated email addresses were either [redacted] or [redacted] Please contact me at my new email address if further details are necessary. Thank you.

I witnessed a live auction on Economicsincomics YouTube channel where a subscriber with an offensive chat name and clan pic disrupted the bidding process. This individual caused distress with inflammatory remarks, sparking concerns of trolling and offensive behavior among other viewers. Following the auction, Economicsincomics posted an apology video, clarifying that the disruptive bidder would not be permitted to purchase any comics and condemning any association with racism or the Klan. Unfortunately, this resulted in the channel being reported, leading to a suspension of live streaming capabilities. It seems unfair that defending against racism would result in penalties on YouTube. Economicsincomics and its subscribers, who are not involved in trolling or racism, deserve to have their streaming privileges reinstated. One troublemaker should not overshadow the majority of decent subscribers who support the channel. Hopefully, YouTube will rectify this situation promptly. Thank you for your attention. - C. D.

There is a concerning situation involving a teenager named Treasure Richards spreading hateful content on her YouTube channel and causing distress within the black community. Her sister, Nina Kimberley Andrews, has revealed that Treasure's stories are fabricated, specifically about their father being a white supremacist. Treasure and her mother appeared on a show to promote these falsehoods, increasing their visibility. Treasure's motives seem to be seeking fame and financial gain at the expense of creating discord. It is essential for platforms like YouTube to address this issue promptly to prevent further harm. Treasure's evasion of authorities aggravates the situation, and it is suggested that her social media accounts be deactivated. An individual expressing these worries urges action to safeguard the community from Treasure's harmful actions.

I bought a movie and a full show season on YouTube. Each time, a fuzzy gray screen showed up with an error message about licensing the video. There was no option for a refund or guidance on how to resolve it. This is a disappointment as I have previously bought movies on the platform without issues, except for occasional lagging. I would appreciate any assistance with this matter.

Hello - I recently took over as the head of marketing for letzNav. The founder/CEO had a video production agency in India create a Youtube account, but now they claim no knowledge of it. The founder/CEO also can't remember if he set up the account. We've created a new account and channel, but I need the old account deleted. Unfortunately, this is proving difficult without the original account email, which no one has. Is there a way to prove my identity and role in the company to regain access to the old account in order to delete it? Here's the link to the account: [redacted] Thank you, Lin

I am seeking assistance with canceling my YouTube Music Premium free trial. Today, while using the YouTube Music app on my Android phone, I unintentionally activated the trial by mistakenly tapping a "Yes" button. I do not wish to continue with this trial as I never intended to sign up for it. Despite extensive searches on YouTube and Google, I have been unable to locate the "Cancel" button referenced in the instructions for both the computer version and the app. I am concerned about being charged once the trial period ends and would appreciate guidance on how to properly cancel my trial membership. Your help in resolving this matter would be highly valued, as I am eager to avoid any charges related to a membership that I did not intend to enroll in. Thank you for your assistance.

I wanted to try YouTube TV because it offers a 30-day free trial. However, when I tried to watch a movie, it charged me $4. I just want to test it out and see if it's better than Hulu, which I currently use. I didn't even watch the movie I was charged for, and I'm disappointed that I still have to pay for it. I hope we can resolve this issue so I can give YouTube TV a fair chance. I would like a refund for the movie I didn't watch and still try the service. I've heard good things about the customer service, so I hope we can resolve this promptly and I can still try the app to see if it suits me better than my current subscriptions to Hulu and Netflix.

Hello, my name is Olga Edwards from Australia. I am reaching out concerning my son Jack's YouTube Red subscription that was initiated on 26 December [redacted] and connected to my PayPal account. The subscription is under the name Grawn with the order number YTR.BZ63-X87Z-PAA7-TXAL. I am at [redacted] and my phone is [redacted] [redacted] [redacted]. Unfortunately, my son Jack passed away on 5 July [redacted]. Since then, YouTube Red has continued to deduct payments from my account. Due to this difficult situation, I would appreciate it if the account could be canceled and any funds deducted after 5 July [redacted] could be refunded. Thank you for your assistance. Best regards, Olga.