The following are issues that customers reported to GetHuman about YouTube customer service, archive #13. It includes a selection of 20 issue(s) reported November 11, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A few weeks ago, I reset my Gmail password, which I have used for a long time and have important information linked to it like photos and contacts. I have other email accounts for specific services like Time Warner Cable and Outlook, as well as another Gmail account for a new device. Last week, I got a new computer and couldn't remember my password to sign in to my Gmail. Despite my attempts using my phone number and my husband's email, I haven't been able to recover it. Please assist me in recovering my email, as the photos stored there are very valuable to me.
Reported by GetHuman1541872 on Sunday, November 11, 2018 10:27 PM
Over a week ago, I created a new brand account and tried to take control of my old YouTube channel to keep my identity hidden as a content creator. However, despite removing the old owner and seeking assistance on a Google forum, I haven't noticed any progress. I've heard there might be a glitch causing issues like getting locked out of accounts. In my case, there has been no visible change at all. I'm at a loss for what to do next and I'm eager to resume streaming soon. I even considered starting a new channel, but with two Google email accounts involved and my preferred email stuck in this process, I'm feeling stuck. I really hope someone can assist me with this dilemma!
Reported by GetHuman-realalex on Monday, November 12, 2018 2:46 AM
Dear YouTube Team,
I am reaching out regarding my channel, Ivan del Rosario, which was unexpectedly terminated. I firmly believe that my content did not violate the community guidelines. I kindly request a review of my channel to investigate potential misflags from viewers. My videos do not contain any nudity, violent, hateful, threatening, spam/scam, or misleading content. If I unintentionally crossed any rules, I apologize and assure you it won't happen again. Please reconsider reinstating my channel.
Thank you.
Reported by GetHuman1543665 on Monday, November 12, 2018 9:40 AM
I want to warn others about an experience I had with a YouTube advertiser called "Smartocity." I purchased an item from them and encountered unethical business practices. Despite their claims of allowing returns, they made it difficult by requiring returns to be sent back to Korea, costing more than the item itself. They delayed shipping for 10 days, marked it as shipped before it actually was, and refused to cancel my order or issue a refund. This kind of behavior is unacceptable, and platforms like YouTube should not support such deceptive practices by allowing advertisers like Smartocity on their platform.
Reported by GetHuman-lilawms on Monday, November 12, 2018 8:03 PM
Hello, I recently received an email notifying me that my project has not accessed the YouTube Data API Service in the past 60 days. The inactive project number provided is [redacted]1. The email states that if my project remains inactive for another 30 days, my access to the service will be disabled as per YouTube's policy.
As a singer recovering from a vocal injury, I am unable to post new content currently. I am concerned about losing views and subscribers. I seek advice on how to prevent the disablement, such as if updating a photo would suffice.
Additionally, I am interested in transferring my YouTube channel from an old Gmail account to a new one.
Thank you for your assistance.
-Jesse M.
Reported by GetHuman1547404 on Monday, November 12, 2018 8:50 PM
User Rio161 is harassing me by slandering my character on YouTube with explicit language and false allegations, such as claiming I have herpes. This daily harassment from both Rio161 and goodgurlchanny, whom I do not know personally, has pushed me to seek legal help. I reported Rio161 to PSN, but he continues to bully and make false comments about me on YouTube. I am exhausted from this ongoing harassment and need a solution to stop it.
Reported by GetHuman1550713 on Tuesday, November 13, 2018 1:30 PM
We are facing an issue with uploading videos to YouTube for MLS purposes. MLS regulations prohibit branded videos, so we have two separate videos loaded on YouTube. One video is solely for MLS without any company or agent details, while the other one contains company information for platforms like Facebook with a shared link, not an embedded one. Unfortunately, when uploading the unbranded video recently, the embedded link is automatically including our company's YouTube picture and description, which contravenes MLS rules. This issue affects all videos uploaded in the past as well and could result in fines for our office. We urgently need a solution to rectify this and appreciate any advice on how to proceed.
Reported by GetHuman-cbsre on Tuesday, November 13, 2018 8:30 PM
Hello, The movie "King of New York" was accidentally rented instead of "Krampus" by my niece last night. I would like to switch the purchase to the correct movie to avoid being charged for one we won't watch. My niece is 7 and usually very careful on YouTube. I don't have enough funds to buy the correct movie and incur the loss. I am not looking for a refund, just a simple switch of the rental to the intended film. This may have been a glitch since both movies start with the letter K, but likely was an honest mistake by a child. My email for the account is [redacted] Thank you.
Reported by GetHuman-iamthepo on Tuesday, November 13, 2018 10:51 PM
My family and I planned on watching "A Christmas Story" for our movie night this weekend. I found it available for rent on Amazon.com for $3.99 and YouTube for $3.99, opting for YouTube. I entered my credit card information, thinking we were all set. However, I was surprised to see that the movie has already started playing on my account, giving me only 48 hours. I am unsure how this happened and would appreciate your assistance in resolving this so we can watch the movie any time in the next 30 days. I have tried looking for a contact number or email to reach out for help but couldn't find one. I hope this message reaches YouTube support for assistance. Thank you for your help. My email is [redacted] Thank you for your time.
Reported by GetHuman1555148 on Wednesday, November 14, 2018 12:15 AM
I operate a YouTube channel with several smaller channels connected to it. My main channel is monetized and displays ad revenue and reporting. Unfortunately, I am unable to receive any payouts because I am encountering an issue with my Adsense account. When attempting to sign in, I am informed that there is another Adsense account linked and I must close it first. However, to close the account, I need to access the Settings tab in Adsense, which I cannot do without closing the account. It seems like a frustrating loop.
I suspect the problem may be related to a past partner, Zoomin.tvgames, who used to handle payouts through PayPal. Perhaps they still have an Adsense account associated with my channel. Despite my efforts, I have been unable to reach anyone for assistance. I am eager to resolve this issue so that my main channel can be the primary administrator and the other channels I manage can operate within the same network. Thank you for your attention to this matter.
Reported by GetHuman1558815 on Wednesday, November 14, 2018 5:01 PM
I uploaded a video of a ringtone I created and produced on YouTube two years ago. Recently, I discovered that YouTube had removed my video, citing a violation of their guidelines. All my videos have similar descriptions and formats, making it unclear why only this particular one was removed after a year without any prior issues. I have appealed the deletion and received a strike on my account. Another user reuploaded my ringtone video on their account without giving me credit. I am seeking a resolution to this matter and requesting the rightful restoration of my video on YouTube.
Reported by GetHuman1558977 on Wednesday, November 14, 2018 5:21 PM
My name is Nancy Na. For over 3 months, South Korean YouTubers have been discussing my personal life, making me feel sad and insulted. The channel 길갈방송 streams three times a day, and others like La시사논평3 and 민병일 시사포커스 talk about me daily, spreading false stories intending to harm my family.
La 시사논평3 was in Korea and is now in Texas, USA, but continues streaming. This harassment stems from my support of a YouTuber they dislike or envy. I am deeply depressed and distressed by their untrue narratives, which have destroyed my morale and caused me to consider drastic measures due to the public's belief in these fabrications.
Please intervene to stop them as it greatly upsets me. I would prefer speaking to you instead of writing. Thank you for reading my message. Please contact me at [redacted] or [redacted]
Reported by GetHuman1560577 on Wednesday, November 14, 2018 9:12 PM
I created a YouTube channel with my friends in 5th grade where I posted embarrassing videos. Unfortunately, I can't remember the password as I have changed it multiple times. I recall a few potential passwords, but YouTube does not recognize them as mine. The account is linked to my old phone number, which I no longer have, and the recovery email is also not accessible. I would appreciate any assistance in gaining control to delete the embarrassing videos. If regaining access is not possible, I kindly request for the channel to be deleted to avoid further teasing from my friends. Thank you for your help.
Reported by GetHuman-dsweller on Thursday, November 15, 2018 12:37 AM
I have submitted multiple feedback forms but have not received any responses. I am experiencing issues with uploading videos, even though they are in the correct format and follow all guidelines. While my other videos usually upload within ten minutes, there are two videos that have been stuck in the uploading process since September 30th and November 11th. I am seeking assistance for my small YouTube channel named HEAVENS ARMY.
Reported by GetHuman1565122 on Thursday, November 15, 2018 4:35 PM
I have YouTube Music on my phone and tablet. I signed up on October 6th, [redacted], for 3 months free and then $9.99 per month. It seems like there are two separate accounts. Please do not charge me twice, I want to avoid any issues. Additionally, YouTube Music Premium hasn't been working on my tablet for the past 3 days. I enjoy using it with speakers for better sound quality. Can you fix this promptly? I would appreciate speaking with a customer support representative. Could you provide a contact number? You can reach me at [redacted] I expect a quick response; otherwise, I may escalate this matter. Why is it challenging to find a support phone number? I hope to resolve this soon.
Reported by GetHuman-dorisain on Thursday, November 15, 2018 9:01 PM
I received a notice stating that I was one of ten lucky winners to receive a brand new iPhone XS Max due to YouTube celebrating 1 billion hours. All I needed to do was answer four questions, hit continue, and fill out my information. Unfortunately, there was no continue button to proceed further with my details. I have tried reaching out to YouTube, GetHuman, and customer care but have had no luck. I even shared this opportunity with all my Facebook and phone contacts. GetHuman now says they are waiting for me to find a solution, which is confusing. However, at the bottom of my report, the issue has been marked as fixed. I can't believe this has happened but now I just want to claim my winning prize.
Reported by GetHuman-seawtch on Friday, November 16, 2018 1:21 AM
I am seeking clarification regarding the removal of the video "[redacted].5.14 Titanic-Minute by Minute" from my account without a reason provided for breaking community guidelines. This BBC-upload by TBI has been online for over a decade. Despite its deletion from my account, it remains accessible on the TBI YouTube channel. If the video violates guidelines, why is it allowed on another account? To address any issues or appeals related to my account, I require specific reasons for the action taken. I recently received an email about an appeal being denied, although I never submitted one. I urge a thorough investigation into this matter and await your explanation. Thank you, Harvey Norton.
Reported by GetHuman-harveyn on Friday, November 16, 2018 11:22 AM
Dear YouTube Team,
I am a final year Economics student at the University of Nottingham and would like to focus my dissertation on the Korean Wave (Hallyu). I am seeking access to music-related data for Korean artists for my research. Specifically, I am interested in obtaining information on the K-pop group BTS, such as the number of viewers per country for their music videos, including additional demographic data if available, like gender, premium versus non-premium user status, and average age.
I am also interested in gathering similar data for other K-pop artists and music videos for the years [redacted], [redacted], [redacted], etc. I understand that the availability of data may vary, and I am looking for historical data as far back as possible, especially since BTS's debut in [redacted]. I will provide a list of specific groups later.
I have already contacted Customer Support and was directed to reach out to your team. Should you be unable to assist, I kindly request a referral to the appropriate department. I assure you that any data shared will be used solely for my dissertation and handled confidentially.
I appreciate any assistance YouTube can offer in obtaining this vital information for my research. I am reachable at [redacted] or [redacted] for any further communication.
Thank you for your attention, and I eagerly await your response.
Best regards,
Kaythi Aung
Reported by GetHuman-kayaung on Friday, November 16, 2018 1:29 PM
I recently discovered that my YouTube channel has been terminated without receiving any notification via email. A friend informed me after noticing the termination on my channel. I am genuinely sorry for any issues or disturbances I may have caused in the community. I am completely unaware of the reasons behind the termination and would greatly appreciate clarification on this matter. I apologize if I have displayed rudeness or posted any offensive content inadvertently. I sincerely request for the reinstatement of my YouTube channel and assure you that I will not create any disruptive or inappropriate content in the future. I have submitted an appeal, but I am uncertain if it has been reviewed as I did not receive any communication regarding its status.
Reported by GetHuman1576325 on Saturday, November 17, 2018 5:38 AM
Our son's memorial video on Youtube was unexpectedly removed with a vague explanation of "Inappropriate Content." The video titled 'Mobius Loop - The Beat' was created in loving memory of our son, Gemi, who passed away at 10 months old. While posted for less than an hour, it gathered supportive comments and shares on Facebook. We suspect the removal might be related to scenes featuring breastfeeding. We appealed the decision but received an automated response, leaving us frustrated. We are disheartened by the lack of a detailed explanation, especially since similar content exists on the platform. We call for Youtube to reinstate the video with its comments and views, crucial for our healing journey. As artists who use Youtube to share our music, we have never encountered such an issue before. This video holds deep emotional significance for us, and its removal has been distressing.
Reported by GetHuman-mobiuslo on Sunday, November 18, 2018 3:09 PM