Hi, my name is Olga Edwards. I’m writing from Australia. I subscribed my son Jack to Yo...
GetHuman1475896's customer service issue with YouTube from November 2018
Help with my YouTube issue
First: share to improve GetHuman1475896's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1475896's next move: go to the YouTube help center.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1475896 will want to follow the link below to head to their help center. We will check on GetHuman1475896 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1475896 may need:
Email on Account, Phone Number, Name of Account Holder, and Password
The issue in GetHuman1475896's own words
Hi, my name is Olga Edwards. I’m writing from Australia. I subscribed my son Jack to YouTube red on ** December ****. YouTube red is connected to my PayPal account. My son’s subscription name is Grawn and the order number was YTR.BZ**-X**Z-PAA*-TXAL. His email is *****@***.com. His phone number is *** *** *** ***. My email is *****@***.com . My phone is **** *** ***. *On * July **** my son was killed by his father. I was in shock for a long time and was not able to deal with things. I notice that YouTube red is taking money from my PayPal account. I don’t have my son’s phone as it was taken by the police as part of the investigation. I was wondering whether you would be able to cancel my son’s account and if possible to refund money from * July ****. Thank you. Kind regards, Olga
GetHuman1475896 did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman1475896 fixed the problem
We are waiting for GetHuman1475896 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.