Hi, my name is Olga Edwards. I’m writing from Australia. I subscribed my son Jack to Yo...

GetHuman1475896's customer service issue with YouTube from November 2018

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The issue in GetHuman1475896's own words
Hi, my name is Olga Edwards. I’m writing from Australia. I subscribed my son Jack to YouTube red on ** December ****. YouTube red is connected to my PayPal account. My son’s subscription name is Grawn and the order number was YTR.BZ**-X**Z-PAA*-TXAL. His email is *****@***.com. His phone number is *** *** *** ***. My email is *****@***.com . My phone is **** *** ***. *On * July **** my son was killed by his father. I was in shock for a long time and was not able to deal with things. I notice that YouTube red is taking money from my PayPal account. I don’t have my son’s phone as it was taken by the police as part of the investigation. I was wondering whether you would be able to cancel my son’s account and if possible to refund money from * July ****. Thank you. Kind regards, Olga
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YouTube

Customer service issue
Reported by GetHuman1475896
Nov 3rd, 2018 - a mon ago
I have an issue with YouTube too
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Seen by 3 customers so far
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GetHuman1475896 started working on this issue
Nov 3rd 9:18am