I Have not been able to get into my account for about two years now because y'all don't...

GetHuman1636515's customer service issue with Yahoo from November 2018

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The issue in GetHuman1636515's own words
I Have not been able to get into my account for about two years now because y'all don't ask the right questions. I do not remember my password plus the phones I had at the time when I first opened the account, I do not have anymore. I have a different phone number now. I have not been able to recover my account and this is important to me. I do not remember the telephone numbers I had before and I do not have those phones anymore. My phone number has changed. That happens you know but y'all don't even have a recovery for that which is not logical because this happens in life with people and it is a common issue. But Yahoo did not consider it. Well I hope after this concern that you will change it to help people like me. This Is An Important Concern. Thank you.** Very Sincerely,* Murphy
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Yahoo

Customer service issue
Reported by GetHuman1636515
Nov 27th, 2018 - 9 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 3 customers so far
Similar issue to 73925 others
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Timeline
GetHuman1636515 started working on this issue
Nov 27th, 2018 1:25pm