The following are issues that customers reported to GetHuman about Yahoo customer service, archive #45. It includes a selection of 20 issue(s) reported November 15, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sirs,
I encountered an issue with my Facebook account. I registered the account around [redacted] using a Yahoo email address. Recently, I began receiving SMS messages on my phone about friend requests for individuals who were already my friends on my original and active Facebook account. Upon investigation, I realized I was logged into a new account and promptly logged out. However, when I tried to log back into my old account, I forgot the password after several unsuccessful attempts. The password reset prompted for my alternate email, which is also an old and inactive Yahoo account that I can no longer access due to forgotten information. I am seeking assistance in recovering access to my original Facebook account where all my friends and activities are stored.
I am eager to provide further details to your support team for account recovery. I look forward to your prompt response.
Thank you in advance.
Sincerely,
[Initials]
Reported by GetHuman-hagopabe on الخميس ١٥ نوفمبر ٢٠١٨ ١٨:٢٥
Dear sirs,
I am experiencing an issue with my Facebook account. I registered my account around [redacted] using a Yahoo email as an alternative. Recently, I might have added a new account with Gmail. I started receiving SMS notifications about friend requests from people already on my old active Facebook account. After realizing I was logged into the new account, I logged out and tried to access my old account. However, I couldn't remember the password and after several unsuccessful attempts, resetting the password was difficult. The new password was sent to my inactive Yahoo email that I can't access due to not remembering the necessary information. I'm unable to recover my old account with all my friends and activities. Can you guide me on how to provide detailed information to recover my account? I look forward to your prompt response. Thank you.
Sincerely yours
Reported by GetHuman-hagopabe on الخميس ١٥ نوفمبر ٢٠١٨ ١٨:٣٥
Hi Yahoo, I enjoy having this service. I have some concerns about receiving numerous emails that appear to be signed up for by someone else as I didn't sign up for many of them. Suddenly, I started receiving unwanted emails including vulgar content, ads, and promotions that I usually ignore. I'm worried if this has happened before or if it will continue, as I don't want to receive offensive messages due to hacking or misuse of information. It would be great if you could enhance security measures or let me know if you are already addressing these issues. Thank you in advance. Some emails arrive much later than expected, possibly due to different time zones. I would appreciate any help in combatting these unwanted emails. Thank you.
Reported by GetHuman1567085 on الخميس ١٥ نوفمبر ٢٠١٨ ٢٠:٥٦
I have recently discovered that my ex-partner has been hacking into my accounts and private information, live streaming it globally. This has been happening since around June 9, [redacted], or possibly even earlier. He has even used my identity to apply for credit and is selling tickets, potentially for our live stream. I need to contact Apple support to address the issue on my computers. He and his associates are known hackers at Google, which I found out recently. Despite just setting up new internet service, they have already hacked my new phone and connection. I urgently need assistance to close my compromised accounts. He is currently in jail for assaulting me, and I am asking for his accounts to be deleted if possible. His name is Gregg, or Gregory Wayne Thayer, and he uses various email addresses associated with Google. I have provided his details to ensure action is taken to prevent further harm. My contact information is [redacted] and [redacted] My name is Vicki L Jeffers, born on November 22, [redacted], and I believe my account, vjy, was opened around [redacted]. Thank you for any help you can provide.
Reported by GetHuman-ahearnve on الجمعة ١٦ نوفمبر ٢٠١٨ ٠٠:٥٢
Hello!
I am experiencing an issue with one of my older Yahoo mail accounts. The username for this particular account is [redacted] I have the password for this account but haven't accessed it in a long time. When I tried to log in, I was asked to verify the account, which has become a problem. I cannot access the email or phone number linked to the account anymore. The email's password has been forgotten, and the phone number associated with it was stolen. I urgently need to retrieve some important files saved in that email. Your assistance is greatly appreciated. Thank you for your help!
Reported by GetHuman1570287 on الجمعة ١٦ نوفمبر ٢٠١٨ ١١:١٠
Hello, my name is Faisal Bin Zubir. I had a Yahoo account under the name [redacted] back in the early 2000s. Initially, I used a phone number for logging into my Yahoo email, but due to personal issues, I had to change the number and now I cannot recall it. Consequently, I have been unable to access my email for quite some time. I am attempting to regain access to my Yahoo account but facing difficulties recovering the password.
I kindly request assistance from Yahoo Malaysia to help me retrieve my email and password so that I can continue utilizing the various services like Facebook and Outlook, which are crucial for my daily work. Reconnecting with Yahoo will enable me to access a wealth of digital experiences without limitations, given my positive history with the platform.
I hope my request receives prompt attention as I rely on my email for essential communication. Thank you for your assistance.
Faisal Bin Zubir
Reported by GetHuman-faisalzu on الجمعة ١٦ نوفمبر ٢٠١٨ ١٦:٤٠
I have not received any emails since yesterday, and I am unable to send any as well. I attempted to find Yahoo customer service online and came across a phone number [redacted] with a website www.serviceuniqueeonline. After calling the number and providing my email [redacted], they requested my phone number, email address, and password. They claimed it would take 30 minutes to resolve but mentioned a charge. When I asked if they were affiliated with Yahoo and they said no, I declined their help. Now, I am worried as I cannot reach Yahoo for assistance. I tried changing my password but received 3 different Yahoo Account Keys, none of which work. Please help.
Reported by GetHuman-paganomw on الجمعة ١٦ نوفمبر ٢٠١٨ ١٨:٢٩
My brother currently in China shared this issue with me as he didn't receive a response from Yahoo Support.
Hello,
Recently, I uninstalled the Yahoo Mail app from my phone. As I attempted to log in on my computer afterwards, I received a notification prompting me to verify with a security key through the app. Upon reinstalling the Yahoo Mail app, I was unable to sign in due to a missing password entry option.
Yahoo Mail address: [redacted]
Previously used password: ***********
I kindly request your assistance in recovering my account and disabling the security key.
Please note, I am still using the same phone and phone number.
Thank you in advance.
Reported by GetHuman-petrasin on السبت ١٧ نوفمبر ٢٠١٨ ١١:٥٧
The very first email account I ever made was [redacted], created on 08/31/[redacted]. The recovery email associated with it is [redacted], and the initial recovery phone number was [redacted]. However, I've since switched to T-Mobile with my current number [redacted] and cannot access either the email or old number. This email is crucial as it's linked to my Facebook, PayPal, and other important accounts. Yahoo used to have security questions; although I can't recall the nickname from school, I remember the answer to "Who was your best friend from school?" which is Christian. My current emails are [redacted] and [redacted] I've tried calling customer service but couldn't answer the security question. I'm even logged in on the Facebook App. Please help me recover access to my first email account, as I urgently need to access important information sent to that account. I'm willing to provide any necessary details to confirm my identity, including my SSN. Thank you for any help you can offer.
Reported by GetHuman1577880 on السبت ١٧ نوفمبر ٢٠١٨ ١٥:٤٧
Your email could not be delivered to [redacted] due to a permanent error. Please be cautious of a threatening email claiming to have hacked your devices and demanding payment in Bitcoin to keep information private. The sender may attempt to use fear to scam you. Do not engage with the email or the sender's demands. It is advisable to ignore and delete such messages.
Reported by GetHuman1580580 on الأحد ١٨ نوفمبر ٢٠١٨ ٠١:٣٤
Dear Yahoo Support Team,
I am writing on behalf of Mr. Noam Rosenvaser, who is experiencing difficulty accessing his email account. He followed the online account recovery process but was unsuccessful due to an outdated mobile number linked to his account. Unfortunately, Mr. Rosenvaser did not provide a recovery email address.
As a result, he is stuck in a loop during the account recovery process, as the system requires sending the identification code to an inactive mobile number. This has prevented him from regaining access to his account where he stores personal information.
Your assistance in resolving this issue would be greatly appreciated, considering Mr. Rosenvaser's long-term use of Yahoo services.
Thank you for your support.
Best regards,
Yair Tabib
Reported by GetHuman-yairtabi on الأحد ١٨ نوفمبر ٢٠١٨ ١٦:٣٨
Subject: Issue Sending Emails from Fairwealth Securities Limited
Hello,
I am reaching out from Fairwealth Securities Limited regarding our email account (@fairwealth.in) from which we typically send daily position updates and contact notes to our clients for their trades.
Regrettably, for the past week, we have encountered difficulties as our emails from our domain (mail.fairwealth.in, IP: [redacted].[redacted].[redacted].[redacted]) are either bouncing back or not being received at all. This may be a result of our IP address being blacklisted, preventing us from communicating effectively with our clients. We want to ensure that no spam or bulk emails are sent from our domain.
We kindly request your prompt assistance in removing our IP address ([redacted].[redacted].[redacted].[redacted]) from any blacklists so that we can resume our communication with our clients without any interruptions.
Thank you for your support.
Best regards,
Sourav Rai
Fairwealth Securities Limited
Reported by GetHuman1586306 on الإثنين ١٩ نوفمبر ٢٠١٨ ١٢:١٠
Hello,
I am experiencing an issue with a specific email address that I rely on to send messages from my personal Yahoo account to my work email. This setup has been functioning well for years, but recently I started receiving an error message when trying to send emails to [redacted]
The error message I am receiving states:
"Sorry, we were unable to deliver your message to the following address.
<[redacted]>:
[redacted]: 5.5.0 <[redacted]>... banned sender - [redacted]"
I have attached a copy of the error message below for reference. I urgently need this matter resolved as I rely on this email communication for work.
Reported by GetHuman1586819 on الإثنين ١٩ نوفمبر ٢٠١٨ ١٤:١٦
I received this email and I'm not sure what to do next.
Subject: Urgent Attention Required - Security Breach Report
Dear Recipient,
On Sunday, November 18, [redacted], a concerning email was received from "[redacted]" <[redacted]> claiming to have hacked into your operating system and accessed your account information. The email detailed a breach that occurred on 19/07/[redacted] through a router vulnerability, leading to the installation of malicious software on your device.
The hacker threatened to expose personal information, including address book contacts, browsing history, and intimate website visits, unless a ransom of $[redacted] in Bitcoins is paid within 50 hours. The email also mentioned the automatic deletion of data upon payment receipt.
It is crucial to remain calm and not engage with the hacker's demands. Please prioritize running a full antivirus scan on your device, updating security software regularly, and avoiding any communication or payment with the hacker.
Take immediate action to secure your device and accounts, and consider reporting this incident to relevant authorities to protect yourself and prevent further threats.
Stay vigilant and prioritize cybersecurity measures to safeguard your personal information.
Reported by GetHuman-jimxxx on الإثنين ١٩ نوفمبر ٢٠١٨ ١٥:٥٠
I received this message and I am unsure if it is legitimate.
---
YAHOO!
Dear Valued User,
Your Mail version is outdated.
Failure to upgrade to the newest Yahoo Mail 7.1 may lead to permanent account closure.
As per provision 17.9 of the Terms and Conditions, Yahoo reserves the right to terminate accounts at any time.
Please refer to the attachment below for verification to avoid losing your account.
Thank you,
Yahoo! Mail Team
Please refrain from replying to this email as responses to this address will not be answered.
Privacy Policy: This notice was sent to you because you subscribed. If you wish to stop receiving emails from Yahoo Mail regarding network upgrades and community participation, please unsubscribe.
Yahoo's address: [redacted] First Avenue, Sunnyvale, CA [redacted].
RefID: ma-[redacted][redacted]
Copyright © [redacted] Yahoo! Inc. All rights reserved.
Reported by GetHuman-vcavina on الإثنين ١٩ نوفمبر ٢٠١٨ ١٦:٤٧
Our company relies on Hostway for our email server services. Unfortunately, we've been experiencing issues for more than a week now. E-mails sent to customers with Yahoo.com accounts are being blocked by Yahoo. This problem isn't only limited to Yahoo customers but also affects users with Verizon, AOL, and other email providers. Hostway has reported sending daily de-listing requests to Yahoo with no success. Our business is significantly impacted as about 70% of our customer base is unable to receive our emails. We are seeking a resolution to this matter and hope to resolve it without needing to pursue legal actions to ensure smooth business operations.
Reported by GetHuman-jeib on الإثنين ١٩ نوفمبر ٢٠١٨ ١٩:٣٠
I keep receiving repeated spam emails claiming my account will be deactivated, originating from an address with a yahoo.com domain. Despite my efforts to block and delete these emails, they persist. Additionally, I do not use Facebook, yet I receive birthday invitations for strangers. I find it frustrating to receive such emails when I am not an active Facebook user. I have attempted to block these messages as well. I am starting to doubt the effectiveness of the email blocking feature, considering it seems ineffective against these persistent emails. It is disheartening that these issues are not being addressed by the email service provider. It feels like a futile exercise and makes me question the efficacy of the email blocking function.
Reported by GetHuman-welmerd on الثلاثاء ٢٠ نوفمبر ٢٠١٨ ١٣:٢٧
I am facing an issue with the Yahoo fantasy football league my friends and I set up on Yahoo. This is a paid league, so we are worried about this problem. After the games ended last night (11-19), the league got updated with our new records and the results of last week's matchups. Nevertheless, for some reason, the Monday night football game displays in our matchup, but the point total disappeared after it was updated around 2 a.m. CST. Consequently, many of us got losses we shouldn't have, and now the league is in disarray. This problem is significant for all ten of us, believe it or not. Kindly reach out to me with details on how this can be resolved and to confirm if we were the only ones experiencing this issue. We are optimistic that it's just a small glitch.
Reported by GetHuman1593979 on الثلاثاء ٢٠ نوفمبر ٢٠١٨ ١٤:٣٨
Someone has sent a fraudulent email to my company owner about me, which was proven to be false. The email account used has been deleted. I have retrieved the header information, revealing it originated from an iPhone5 via Safari. I will require Yahoo's assistance to identify the email address owner. When attempting to log in, I was prompted to fill out a phone number for verification, suggesting a known number is linked to the account. It is crucial for me to discover the sender's identity to prevent future incidents and safeguard my job from any further impact.
Reported by GetHuman-treker on الثلاثاء ٢٠ نوفمبر ٢٠١٨ ١٧:١٠
It seems I'm unable to freely express myself in the comments section, so I'll share my frustration here instead.
I'm disappointed by the excessive censorship on Yahoo's comments. The constant focus on Kardashian content is tiresome. Yahoo, in my opinion, is one of the worst search engines/homepages around. I eagerly anticipate the day when Yahoo faces financial difficulties.
The inconsistency of allowing explicit language and content in the articles while restricting users to G-rated comments is frustrating. I hope Yahoo can improve or go out of business soon.
I'm feeling incredibly frustrated by this situation.
Reported by GetHuman1597190 on الثلاثاء ٢٠ نوفمبر ٢٠١٨ ٢١:٤٨