I've forgotten my password to one of my accounts. I've sent "forgotten password" and th...

GetHuman1342975's customer service issue with Yahoo from October 2018

59179 similar
0 following
Help with my Yahoo issue
GetHuman1342975's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1342975 will want to follow the link below to head to their help center. We will check on GetHuman1342975 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1342975 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman1342975's own words
I've forgotten my password to one of my accounts. I've sent "forgotten password" and then it asks for an email. I've given the email address then you ask if you want me to send a code to that address. WHICH I CAN'T ACCESS.*Then you ask if I want you to send a code to a back up mobile number which has two digits missing. *That's an old number. I haven't got that phone any longer.*So I choose " don't know these digits"*So then you ask me for two digits of another OLD MOBILE NUMBER.*So I choose "don't know the digits" again. Then you ask if I have access to an email that LOOKS VERY SIMILAR TO MY BACK UP EMAIL ADDRESS, but it's missing a * and a * on it.*So I choose "haven't got access to that email address" then I'm back to square one. What a hopeless service. Absolute shite.
GetHuman1342975 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman1342975 fixed the problem
We are waiting for GetHuman1342975 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Yahoo email you?
This email address isn't valid
Follow this issue
See how GetHuman1342975 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1342975
Oct 14th, 2018 - 2 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 59179 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1342975 started working on this issue
Oct 14th 3:01pm
GetHuman1342975 shared this issue with friends on Facebook
Oct 14th 3:01pm