I've forgotten my password to one of my accounts. I've sent "forgotten password" and th...

GetHuman1342975's customer service issue with Yahoo from October 2018

6 views | 59179 similar | 0 following
Help with my Yahoo issue
GetHuman1342975's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1342975 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1342975 can let us know if they help or not.
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Before contacting them, items GetHuman1342975 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman1342975's own words
I've forgotten my password to one of my accounts. I've sent "forgotten password" and then it asks for an email. I've given the email address then you ask if you want me to send a code to that address. WHICH I CAN'T ACCESS.*Then you ask if I want you to send a code to a back up mobile number which has two digits missing. *That's an old number. I haven't got that phone any longer.*So I choose " don't know these digits"*So then you ask me for two digits of another OLD MOBILE NUMBER.*So I choose "don't know the digits" again. Then you ask if I have access to an email that LOOKS VERY SIMILAR TO MY BACK UP EMAIL ADDRESS, but it's missing a * and a * on it.*So I choose "haven't got access to that email address" then I'm back to square one. What a hopeless service. Absolute shite.

GetHuman1342975 did not yet indicate what Yahoo should do to make this right.

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Customer service issue
Reported by GetHuman1342975
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 59179 others
0 customers following this


GetHuman1342975 started working on this issue
Oct 14th, 2018 3:01pm
GetHuman1342975 shared this issue with friends on Facebook
Oct 14th, 2018 3:01pm

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