I started an account for my mother yesterday, I have had the same account since the...

GetHuman762954's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman762954's own words
I started an account for my mother yesterday, I have had the same account since the ****'s ( **** I believe) I used my phone number to help her with the set up. She needed information from CreditKarma. I have all of her information as her POA. I used my phone number as she is not to computer savy. It locked my account of risehawk. Please check out my information. I should be getting emails daily from South Dakota University . I need to access that information. It is listed as Admin... I would not know that if my account was not really mine. I have all of my contact information, tax information, and over *** emails because I have not been able to check my *****@***.com. Please call me or recheck my account. I tried using my husbands email and locked him out fortunately he got back into his account. I need back in. My phone number is really ***-***-****. I do live in Spartanburg SC ( Boiling Springs to be exact. please allow me to reset my password. I do own the **** phone even though it has a north Carolina phone number I moved in ****. All of my family lives in NC. Please reset my account, ask me questions of documents in my email. I can provide that. I want my email address reactivated
GetHuman762954 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman762954 fixed the problem
I was able to locate my password otherwise. I feel there needs to be more avenues to get into an account. People change phone numbers life changes occur
Please help with my Yahoo issue
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Yahoo

Customer service issue
Reported by GetHuman762954
Jun 8th, 2018 - 10 mons ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 477 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman762954 started working on this issue
Jun 8th, 2018 1:36pm
GetHuman762954 confirmed the issue is fixed. Hooray!
Jun 8th, 2018 3:03pm
GetHuman762954 confirmed the issue is fixed. Hooray!
Jun 9th, 2018 2:57pm
GetHuman762954 confirmed the issue is fixed. Hooray!
Jun 9th, 2018 3:03pm