Yahoo's login impossible if no access to old phones set up with recovery.
GetHuman-calebl's customer service issue with Yahoo from June 2018
Help with my Yahoo issue
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-calebl's own words
Log in to my account without access to my old phone I set up recovery with. ... Currently my account is unable to be authenticated when I try to log in with my laptop or my phone. It keeps referencing sending the account key to an old phone number and I don't have access to that phone anymore. It then wants me to sign into the Yahoo App on a phone that I also no longer have. I have both phone and laptop here now that I would like to make sure are authenticated devices with my Yahoo account but, am finding it impossible to do such online. The account is for *****@***.com
Their help center just keeps redirecting you back to logging in which then is halted by the lack of access to my old phones that can receive a text. I don't know why it says I can receive an e-mail or a text but, never gives me access to choose receiving an e-mail.h
Allowing me to speak to a representative who can verify my identity and help change my recovery phone numbers on file...
Been with Yahoo for over a decade now with multiple accounts for work and for leisure.
I've tried everything I can find in their help desk and nothing seems to work
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