Dear Sir and Madam,*I need your help. I cannot open my email address *****@***.com . Th...

GetHuman-ivarima's customer service issue with Yahoo from May 2018

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ivarima will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ivarima can let us know if they help or not.
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Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman-ivarima's own words
Dear Sir and Madam,*I need your help. I cannot open my email address *****@***.com . The key for opening the email address I received on my phone number *** *** ** **, Samsung Galaxy J*. But the phone was broken for * weeks and I got it yesterday. Yesterday, on the **.**.**** I tried to open my email so I can see the key but that option was no longer possible. The only thing that was possible was the option to send the key to new address *****@***.com.*Although I did not change anything, my email does not recognize my number *** *** ** ** anymore.*However, this email address *****@***.com belongs to my ex-husband with whom I did not stay in good relations and now only he has the opportunity to go into my emails. And maybe it was him who changed the data.*Now I need you to help me to get into my email and change the password, email address for recovery and to put my phone number to get this key to open my mailbox.**Thank you very much*Best regards,*Iva Rimac

GetHuman-ivarima did not yet indicate what Yahoo should do to make this right.

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Customer service issue
Reported by GetHuman-ivarima
May 10th, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 8 others
0 customers following this


GetHuman-ivarima started working on this issue
May 10th, 2018 10:25am

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