Hi. My power is out. It’s been out for a while. They gave me an estimated time but bump...

GetHuman1362094's customer service issue with Xcel Energy from October 2018

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The issue in GetHuman1362094's own words
Hi. My power is out. It’s been out for a while. They gave me an estimated time but bumped that time. I can’t get in touch with a rep. I keep getting a message that says they are aware. It’s very aggravating not to be able to talk to a live person when the power is out! This needs to change. You should at least have live chat available if a phone conversation is not possible. As for my issue, I have exotic pets that will die if the heat stays off much longer. I am in Colorado, it’s very cold here. Please call me at the ***-*** number. Thanks.
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Xcel Energy

Customer service issue
Reported by GetHuman1362094
Oct 17th, 2018 - 2 mons ago
I have an issue with Xcel Energy too
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Seen by 6 customers so far
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Timeline
GetHuman1362094 started working on this issue
Oct 17th 5:04am