Hi. My power is out. It’s been out for a while. They gave me an estimated time but bump...
GetHuman1362094's customer service issue with Xcel Energy from October 2018
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The issue in GetHuman1362094's own words
Hi. My power is out. It’s been out for a while. They gave me an estimated time but bumped that time. I can’t get in touch with a rep. I keep getting a message that says they are aware. It’s very aggravating not to be able to talk to a live person when the power is out! This needs to change. You should at least have live chat available if a phone conversation is not possible. As for my issue, I have exotic pets that will die if the heat stays off much longer. I am in Colorado, it’s very cold here. Please call me at the ***-*** number. Thanks.
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