In the month of February I got Xbox live and also the game pass. I have a specific card...

GetHuman-bealeket's Report an Issue with Xbox from March 2019

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The issue in GetHuman-bealeket's own words
In the month of February I got Xbox live and also the game pass. I have a specific card for my Xbox payments and add money to that card when I want to purchase something but in the month of March , I did not add any money to said card so the payment was declined. Saturday morning I added ** bucks to that card and mircrosoft immediately took $**.** cents off of my card TWICE, for the game pass and also live. Although I didn't want that I still checked to see if I had any of those two subscriptions and I did NOT. The next day it's showing that I only have one subscription which is the game pass but I do not have Xbox Gold. How can I solve this problem?? I enjoy playing online with my friends and being a college student with nothing to do in the middle of the day , this is a way for me to burn time.

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Report an Issue
Reported by GetHuman-bealeket
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 116292 others
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GetHuman-bealeket started working on this issue
Mar 25th, 2019 8:13pm

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