Xbox Customer Service Issues

My Xbox One does not recognize that I have a headset plugged in. I am currently using a $60 pair of Astro A10 headphones with an original Xbox One S wireless controller. I have been facing this issue for over 5 months. I have tried using the Xbox app on my phone to communicate in parties, but the quality is poor and inconsistent. I have tested the headset on my phone and it works perfectly, and I have also purchased a brand new controller to eliminate that possibility. Despite ensuring the headset is not muted and the controller is clean, the Xbox does not acknowledge that the headset is connected. Even in-game chat does not work, as voices come through the TV instead of the headset. I have attempted troubleshooting steps including hard resetting the Xbox and controller, adjusting headset volume settings, and trying different headsets. This ongoing problem has no solution yet. Your assistance is greatly appreciated.

My grandson, who is a minor, signed up for a free trial of X-BOX LIVE. He made a few purchases using my debit card, which I allowed, but after each purchase, I had him delete the card details. However, on March 29th, you charged my debit card for another month of Xbox Live, causing an overdraft which cost me $89.99 with fees. As a grandmother raising three grandchildren, this unexpected charge is a significant burden. Please contact me before I consider taking legal action at [redacted]. I am hoping for a prompt resolution. Thank you.

I have encountered difficulties reaching a live customer service representative, causing frustration. It would greatly improve the situation if there were a live person available to answer calls promptly. This basic practice would greatly aid in resolving issues efficiently. I am starting to doubt the company's commitment to assisting customers in a timely manner. I am considering exploring other gaming console options that prioritize customer support. I provided my email in hopes of receiving further assistance, but my confidence is dwindling.

I am experiencing difficulty accessing my account under the username [redacted] with the Gamertag IcanW. Normally, it logs me in automatically on my Xbox but following a console update, I was prompted to log in again. Although I previously updated my password and email address, the system now indicates the password I entered is incorrect. The original email linked to my account is inaccessible on all my devices, complicating the situation further as I cannot retrieve the reset code. I aim to update my email to [redacted] to prevent this issue from recurring.

I am frustrated with being banned unfairly due to issues with the system. I encountered difficulties in a lobby where other players targeted me for my offensive gamer tag and team killed me, leading me to express my frustration in a message. However, I was then banned for two weeks for this. It feels incredibly unfair and upsetting to be penalized for standing up against toxic behavior. I have experienced similar situations in the past without such severe repercussions. Trying to seek assistance has been challenging as there seems to be no room for negotiation. I hope for a resolution to this unjust situation as it has been distressing for me.

Hello, my name is Earnestine Thomas. I recently contacted your company about refunding unauthorized purchases made on my debit card ending in [redacted]. I am a 46-year-old disabled woman, and my card was taken and used without my permission. I cannot afford to pay for these theft-related charges, as I rely on my monthly benefits. Please reach out to me at [redacted] via text, email, or phone call to discuss how to return the stolen funds to my card. Your prompt attention to this matter is crucial for my financial well-being.

My name is Earnestine T. I recently discovered that my card was taken without my knowledge on 03/01/[redacted] and 4/01/[redacted]. Unauthorized purchases were made using my Direct Express card, which receives my SSI disability benefits monthly. These transactions have left me struggling to make ends meet this month. I am kindly requesting a refund of the three payments made to the company in question. I urgently need the funds for essential expenses like housing, food, and medication. Reversing these charges could significantly impact my ability to survive financially. Please advise me on the necessary steps to have the funds credited back to my Direct Express card ending in [redacted]. Your prompt assistance would be greatly appreciated as I rely on these funds for my well-being.

I recently purchased a brand new Xbox One X and a new modem for my internet connection. My Xbox has a hardwired connection with an open NAT type and good services. My internet package offers speeds of 200mbps download and 20mbps upload. However, when I try to stream on Mixer, I am only able to run on IPv4, resulting in a grainy 368p resolution. After running a detailed diagnostic, I found that I am getting [redacted].94mbps download and 0.75mbps upload with 1% packet loss, an MTU of [redacted], and a latency of 54ms. Occasionally, the upload speed goes up to 1.8mbps. I have contacted my internet provider numerous times, but they claim the issue lies with the servers. I have submitted reports through my Xbox without any success. Many others are able to stream flawlessly in 720p or 1080p on Twitch and Mixer, so I believe the problem is with the Xbox. I spent over $[redacted] on the Xbox One X, hoping to improve my streaming experience, but it seems my old Xbox was not the issue.

I'm having trouble connecting my Xbox One controllers to my Xbox One. These controllers have never been connected to another Xbox One before. I've attempted the pairing process between the Xbox One and the controllers but the Xbox One isn't recognizing the controllers. I also tried connecting them using a wire, but the controllers only blink for 30 seconds before disconnecting.

About a month ago, my Xbox One was not working properly, so I decided to factory reset it. The issue began with my mistake of forgetting to remove saved info and profiles to an external hard drive. Recently, I tried to play a game I purchased and downloaded digitally, but it would not let me because the Xbox did not recognize my current profile as the owner of the game. The profile that does own it is Tubelessloki101, created around [redacted]. I did not write down the password or email and have forgotten them. I cannot access the account or redownload it to my Xbox. I would like to find a way to retrieve it, only knowing the gamertag Tubelessloki101. Unfortunately, I do not recall much information about the account, though I can prove it was mine. I used four game codes with the profile and have lost access to at least 16 games. Any assistance would be greatly appreciated. Thank you.

Every time I attempt to play Rainbow Six Siege, it reaches the title screen. After pressing the start button, the game produces a loud glitch noise, then the screen goes black and I'm returned to the Xbox home screen. I have tried several troubleshooting methods with no success. Can Xbox provide a disc copy to verify if the issue persists?

My son mistakenly signed up for the Xbox Game Pass trial without my permission. He downloaded the game State of Decay 2, thinking it was only $1. I need to understand the charges that will follow after the trial period as I am already paying a monthly fee of $9.99 for Microsoft Xbox Live. Could you please provide me with a contact number to learn more about this trial? I need to know if it's a monthly charge or a one-time fee. I would like to cancel if it's a separate charge from what I am currently paying. I am planning to pay off my card and close the account eventually. Kindly provide me with the necessary information and a way to cancel if needed, as my son does not grasp the implications of these subscriptions.

Hello, my name is Brandie H. I reside at [redacted] Tanglewood Road, Versailles, Indiana, [redacted]. My son, Joshua H., has been accidentally charging my Mastercard $10.69 on the 5th of every month. This unauthorized charge was first noticed approximately three months ago. I would like this charge to be removed from my account by either refunding it to my Mastercard or stopping it altogether. I am uncertain of the duration of these charges. Please refund the amount and ensure that my son can continue to use the card for his annual Xbox Live subscription without the $10.69 charge. Kindly stop this charge and process the refund. You can reach me at [redacted] for any further inquiries. Thank you.

I recently traded NBA 2K19 accounts with someone, and the trade seemed fine at first. However, the next day, I couldn't log in to either account. I received a message saying my email and phone number were removed from the account. I suspect the person I traded with somehow tricked me and accessed my account. I urgently need help to regain access. The email linked to the account is [redacted], and I used various passwords like Gamer62122, Gag12345, and Fam12345. Initially, the account name was Fam12345 but changed to Gag12345 after the trade. My old phone number associated with the account was [redacted].

I need to report a gamer on Xbox. This individual scammed my 11-year-old son by claiming his account was hacked. Consequently, my son allowed them access to his Xbox account. The scammer then proceeded to steal my son's Epic Games account, changing the ownership and locking my son out. About $[redacted]-[redacted] worth of items, including rare skins, were lost. I can provide evidence of the conversation where the scammer admits to the theft. Furthermore, I have the gamer tag and email used to transfer the account ownership unauthorized. I am disappointed by the lack of live customer support from Epic and Xbox. I am taking legal action and want this individual banned from Xbox Live to prevent them from victimizing others.

I believe my account should not have been banned. The person who reported me was being petty and had provoked me first with unsporting behavior. I find it concerning that my account was banned without considering the provocation I received. It seems unfair that I am now banned for two weeks with no action taken against the person who initiated the conflict. The handling of the situation needs to be reviewed, and messages should be looked into more thoroughly. While I acknowledge my reaction was inappropriate, I feel the other person should receive a longer ban for provoking the situation. I urge you to address this issue as it is unfair and unacceptable.

I recently purchased the movie "Bumblebee" on Microsoft Movies but unfortunately, I'm encountering issues with playback. The movie seems to be stuck with the loading wheel spinning continuously on the screen. I attempted to resolve this by downloading the movie to my console and restarting it, but the problem persists. I even disconnected other devices from my Wi-Fi to ensure a smoother connection, but the movie still won't start playing. This has been very frustrating, especially because it's the only movie I've had trouble with on Microsoft. I was looking forward to watching it with my family and friends last night for a movie night. If you could help troubleshoot this issue, I would greatly appreciate it. If not, I would like to request a refund so I can purchase the movie from Vudu instead. Thank you for your assistance.

My son bought an Xbox One from Costco in the summer of [redacted]. He used a free trial Xbox Live code which we activated. I added my credit card for the subscription after the trial. We returned the Xbox to Costco in September, thinking I had canceled the subscription on the console. But, I just found out I've been charged $12.59 monthly since December [redacted]. I tried canceling online but couldn't. I want a refund for the $50.36 total and prevent the April 12th charge. My account names were SevenPower96778 and ShiningSundew88. I am Jody Myette from 14 Chapala Way SE, Calgary, Alberta, Canada. Thank you for any help.

I established an Xbox Live account 11 years ago but can't access it as I no longer have the linked email. I'm unable to remember the password and am attempting to cancel the recurring subscription. Despite verifying my account, the password reset link led me to a page claiming my Microsoft account doesn't exist. I've tried navigating through online support from Xbox and Microsoft without success, as it always directs me to initiate a chat that doesn't work. I want to avoid the upcoming charge on my credit card for the annual Xbox Live fee since I no longer use the service. The email associated with the account is [redacted], which I no longer have access to. Although I created a new account as suggested, it hasn't resolved the issue.

While playing 2k19, I encountered a player who was deliberately disrupting the game and causing frustration for me and another player. This player, during a 3v3 match, began playing against us, neglecting offense and defense, and making poor decisions leading to turnovers. I admit that in my frustration, I used inappropriate language, which I now understand was a violation. The behavior of this particular player pushed me to my limits, and I believe it was the reason for my outburst. I deleted the message afterward, but it seems that it was reported, resulting in a suspension of my Xbox Live communication. I am seeking urgent human assistance with this matter.