My son needs to update his xbox one controller so a new set of headphones will work. I...

GetHuman2215031's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2215031's own words
My son needs to update his xbox one controller so a new set of headphones will work. I bought my son a Beexcellent GM-* set of headphones for his birthday. When they arrived and we tried to use them they wouldn't work. I know nothing about xbox and so did some research and found out that he needed a headset audio controller. So I then had to order one of those. It arrived today and I tried to set it up to no avail. I have followed the instructions but a symbol says that the lead is not connected to the controller. We have tried * leads with the same result. We tried the usb port on the side of the xbox first and then the two at the back. I suspect the fault is either in the controller or the port in the xbox one. Do you know how we can find out how to solve the problem please. We do not have access to another controller.*Many thanks. *Regards Dave
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2215031
Feb 15th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 105846 others
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Timeline
GetHuman2215031 started working on this issue
Feb 15th 5:03pm