Xbox Customer Service Issues

A few years ago, I created an Xbox Live account with the email [redacted] and the gamer tag SoManyHotDogs. Unfortunately, I can't recall the password for that email, which I haven't used since creating the account. I have important progress on some games that I don't want to lose, so I need assistance transferring the account to my new email to regain access. The only reason I got logged out was due to Microsoft's "black screen incident." Please reach out to me as soon as possible. Regards, -Nick Work

I recently purchased an Xbox One S and unfortunately, the controller that came with it had a very loud vibration motor and the plastic on the back was separating from the controller itself. I deemed it defective and purchased an Elite controller instead. However, after roughly 10 hours of use over a week, the A button became stuck. I was able to unstick it, but now it doesn't work at all. I would appreciate a replacement controller or a full refund credited to my Xbox account. This level of quality is not acceptable to me.

I purchased my console approximately three years ago, and I haven't used it much for gaming until recently. Unfortunately, I've noticed a significant drift in the right joystick, making gaming very challenging. As a dedicated Xbox customer since the first console, I am disappointed by this issue. I have seen online reviews indicating that this problem might be due to the controller's build using low-quality parts. I am reluctant to invest another $60+ on a new controller. I am considering switching to Sony and will recommend the same to my acquaintances. It's disheartening that the company chose to compromise on quality, especially with a large number of loyal customers. I, too, will be exploring other options moving forward.

While playing Smite with a friend, we had a third teammate who refused to cooperate and threw the game when things didn't go his way. I messaged him expressing my disappointment, but after a back-and-forth, I ended up blocking him. Later, when I turned on my Xbox at 3:40 am, I received enforcement actions against me. I find this unfair as the team member causing issues claimed to be using a smurf account, making it seem like the action was mistakenly taken against me instead of him.

I am seeking assistance as my account received an enforcement ban, unlike the Xbox Live user with the gamer tag Angelinav720 who is a 13-year-old girl. She has been harassing me for two days, even going as far as using inappropriate language directed at me. While I admit to responding in a way I regret, I am troubled that she has not faced consequences for her actions. I tried to reach out to her via Xbox messaging to address the situation, but my communication abilities are restricted due to the ban. I kindly ask for help in addressing this issue. I can be reached via email. I apologize for my actions and accept my ban, but I believe fairness should be applied in this situation.

Hello, I recently received an enforcement ban from a user with the gamer tag Angelinav720, a 13-year-old girl. Over the past two days, she has been harassing me and using inappropriate language towards me. I acknowledge my wrongdoing and accept the enforcement ban; I have learned from my mistake and will handle similar situations differently in the future. I believe Angelinav720 also deserves an enforcement ban as she has been rude to me, leading to my negative response. Unfortunately, I made an error in entering my email address, preventing me from reporting her messages while banned. Once the ban is lifted, I will report the messages accordingly. I request assistance in addressing this issue. I apologize for any inconvenience and assure you that I will not react inappropriately in the future. Please contact me via email to resolve this matter. Thank you.

My account FurtivePizza36 has been hacked for the second time. This is the second occurrence on Modern Warfare 2, but this time I can't even access the game. Every time I try to play, it sends me to a map and then the game freezes. The presence of hackers on the platform has become a daily nuisance. I just want to enjoy my game without having to create a new account and lose all my hard-earned achievements, as I had to do the first time this happened. The reset led to the loss of all my achievements. I expected Xbox Live to provide better security measures.

I canceled my Xbox Live membership about 4 to 5 months ago, possibly even longer. However, every 6 months I receive statements from my bank showing that my checking account is still being charged $20 monthly. I went through the cancellation process, and as I have sold my Xbox, I no longer have the console. I urge for these unauthorized charges to cease immediately and for a full refund to be issued for the wrongful deductions. Thank you.

I am experiencing difficulties with Microsoft Office as I am unable to access my MSN account and retrieve emails sent to [redacted] I am concerned because my Xbox account holds several games I purchased, valued at a couple hundred dollars, which I cannot recover. Additionally, when I attempt to use my authentication code, it is sent to an old email address I no longer have access to. I need assistance transferring and verifying my email so I can regain access to my games and resume using my Xbox. Please refrain from emailing me generic solutions that do not address the issue. I am frustrated by the lack of resolution and the inability to link my original account to my new email due to the outdated or inaccessible nature of my old email. Thank you for escalating this matter if necessary. My name is Antonio Roman Jr.

I recently purchased two brand new Xbox One games, but I am experiencing issues getting them to start. Despite following all the prompts, the system keeps informing me that my passwords are incorrect. I have changed the password multiple times already, and I fear I will forget them soon. I have invested over $1,[redacted] in this setup and would like to enjoy playing something. I find it impossible to reach a live person for assistance. Could someone please contact me at [redacted]? Emailing has not been helpful at all.

I recently noticed unauthorized charges on my credit card statement related to Microsoft Xbox Live gaming. I've been attempting to resolve this issue for the past three months without success. I would like to request a refund for the charges made over the past three months and have my credit card removed from the gaming service. I strongly believe that my card was used without my permission. If I don't receive assistance within the next 24 hours, I will have to seek legal advice. You can reach me at [redacted]. Thank you for your prompt attention to this matter.

I was surprised to find that my Xbox One account was suspended for 14 days on February 7th. I didn't believe that I had violated any rules, so I was patiently waiting for the suspension to end. Unfortunately, I received another suspension notice today stating that I am now facing an additional 14-day suspension. I am perplexed as to how I managed to get another suspension while already serving one. My Xbox live GamerTag is "OffTopix."

We just bought an Xbox One X and are experiencing an error while trying to play Battlefront 2. The multiplayer feature isn't functioning correctly. It initially worked for 2 days but now displays an error prompting us to restart the console, which hasn't resolved the issue despite multiple attempts. We've troubleshooted settings and online connections to no avail. Should we return the console and game purchased from Amazon? Is there a fee for multiplayer or an update we may have missed?

My daughter is experiencing harassment on the Xbox One Fortnite game. A stranger joined her party and claimed to be a hacker, threatening to have her banned if she blocked him. She is only 11 years old and now feels too scared to play the game. Despite turning it off briefly, the player invited her to a party again, causing her discomfort and fear. The player also had access to all her in-game stats. I am worried about her well-being, especially since my debit card is linked to the account. Can you provide assistance in resolving this issue?

My grandson received a message stating that his account may have been hacked and needs to be fixed, but we no longer have access to the phone number associated with the account. I need to update the phone number to receive the verification code to regain access to the game, but I can't recall the information used when the account was originally set up about 4-5 years ago. I reached out to Microsoft, but since I no longer use the email linked to the account, they couldn't verify my identity and provide assistance. I am concerned about resetting the console and losing all the data saved on it, including my grandson's progress and purchases. It's a stressful situation as a lot of money and time has been invested in the games on the console.

A while back, I accidentally got my dad's Xbox account banned when I changed his avatar color without realizing the consequences. I was just 10 years old then. I received a warning email from Xbox Live but in a rush, I deleted it before my dad could see it. A month later, he discovered the ban when I couldn't log in. Despite my attempts to appeal the ban, it was unsuccessful. I created a new account, but I miss the ability to access my games since they are linked to the banned account. I have a sentimental song my dad created saved in the cloud of the banned account. I kindly request a temporary unban just to retrieve this song as my dad's birthday is approaching. It means a lot to me, and I hope you consider my situation and give me another chance. Thank you for your understanding.

Hello, I'm Rich Bowman, a custom Low Voltage Integrator. I'm working on a project for a customer where I've installed an AV Rack in his master bedroom closet with all his AV equipment, including an Xbox1. The Xbox1 is placed in this closet dedicated to his Theater Room, two rooms away but in a parallel position to the rack. Initially, there were no issues with the remote range, but the customer mentioned occasional disconnections. I'm looking for an expander to boost the wireless signal to the remotes. Can you advise on which technology the wireless remotes use? Is it Bluetooth, Zigbee, or Z-Wave? Alternatively, can they be WiFi-based to connect via the WAPs I've installed for strong WiFi signals everywhere? This is a new problem for me, and I appreciate any help. Thank you for your prompt response. - Rich Bowman

We are experiencing issues with an app that prompted us to restore the settings. Following your advice, we restored the settings while keeping games and apps. However, after the restoration, some of our games are not running, which is quite inconvenient. This is the first major problem we have encountered on our Xbox, and it is disheartening that we cannot resolve it ourselves this time. The automated system is not connecting me to a human representative, and I am frustrated. Kindly contact me at [redacted] promptly. Thank you.

I've been unable to access my Microsoft account on my Xbox console because I forgot the password to my first email account created when I was young. After restarting my Xbox, I was forced to sign in to my Microsoft account and now I've lost access to my Xbox account completely. I've tried unsuccessfully to reset the old email password through Yahoo since it was created over 10 years ago. I'm seeking assistance to retrieve my game saves and Xbox Live account data, even if it means transferring them to my new email address. I've been a dedicated Xbox user for years but am facing difficulties with account merging and security updates. Any guidance via call or email would be greatly appreciated. My desired new email is [redacted], even though it's currently in use by an extra account that I'm willing to delete or switch to an entirely new email address.

I encountered an issue when trying to purchase Xbox Live Gold for the $2 Valentine's Day sale. My Xbox notified me of a payment problem, stating my purchase was declined. After investigating, I discovered the decline was due to an overdue subscription for Xbox Live and the Game Pass, despite only having paid for a one-month subscription with a $[redacted] Visa gift card I received for Christmas in late December. This subscription expired in late January, and since then, I haven't used Xbox Live. I am puzzled about the past due subscription and unable to switch my payment method from the gift card to my debit card on the Xbox. Please contact me to resolve this matter. Apologies, I am unavailable between 2:00 and 3:20 for class but can take calls at 3:30. Thank you for your help in restoring my subscription.