Hello Xbox customer support team! My name is Christopher Wells and I'm active duty mili...

GetHuman1689231's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1689231's own words
I was trying to log into my old gamer tag (a machine) to change the name to free it up so I could replace it with my current one (a mach*ne). ... Hello Xbox customer support team! My name is Christopher Wells and I'm active duty military currently stationed at Aviano AB, Italy. I am requesting a deprovision of an old xbox gamertag that I used back in my college days. I understand it sounds a bit sketchy but I cannot, for the life of me, remember the email (because it was a college email) or the password associated with the account. The account in question is "a machine" and hasn't been used in ages. The account I currently use is "a mach*ne" and I have been unsuccessful in the past with freeing up my old account so I can change my gamertag. Any assistance you could provide would be greatly appreciated. If you need any further information, please don't hesitate to ask.
This is an itch that I cannot scratch without your support! Please help me xbox gods!
I would like for the xbox support team to delete the old gamertag (a machine) and inform me upon completion so I change my current gamertag (a mach*ne) to my old one.
I've been a loyal xbox fan since ****.
I've tried searching old bank accounts, myspace, and older emails to see if I could locate my college email address but I have been unsuccessful at this point.
I have an issue with Xbox too
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Xbox

Xbox one Gamertag
Customer service issue
Reported by GetHuman1689231
Dec 4th, 2018 - 2 mons ago
I have an issue with Xbox too
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Timeline
GetHuman1689231 started working on this issue
Dec 4th, 2018 6:48pm