Since the billing update, you haven't billed me for my xbox gold subscription. I didn't...

GetHuman1391241's customer service issue with Xbox from October 2018

4 views | 47160 similar | 0 following
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The issue in GetHuman1391241's own words
Since the billing update, you haven't billed me for my xbox gold subscription. I didn't realize this until last night. I went to go pay my past due subscription, but you erased my previous pay method. I put my card in again but you refuse to accept. I did it probably ** times on my xbox and another ** on my laptop, but it keeps saying there's a problem with my card. I went as far as to call my bank, but they said they found no blocks and I have the money on my card to pay. I just want to talk to a actual person who can help but xbox seems to only have an ai chat and a number that just sends me in the loop of I cant pay, look at the help for the pay, and try again. The ai chat is unhelpful and I've been sitting for ** minutes waiting to chat with a person. My question is why aren't you letting me pay this past bill, why cant I cancel in hopes of being able to pay and start again, and why you guys dont have a regular person phone help number.

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Xbox

Customer service issue
Reported by GetHuman1391241
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 47160 others
0 customers following this

Timeline

GetHuman1391241 started working on this issue
Oct 22nd, 2018 4:53pm

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