Xbox Customer Service Issues

I pre-ordered the game "Black Ops 4" for Xbox about two to three months ago. I played the beta after ordering it, expecting the full game release. When I tried to open the game, it prompted me to purchase it, stating I needed to refund or cancel the order. I noticed in my account's payment history that the order was canceled. I used a prepaid Visa card for the purchase, but I lost the card and cannot check the balance to see if I was refunded.

I am requesting a refund for unauthorized charges on my checking account made on 10-10-18 and 10-09-18 for an X-Box, which I do not use or own. I want all charges to cease immediately and my information permanently removed from your records. Please email me confirmation of the deleted information for Dorothy Mickel promptly. Additionally, please permanently delete any information for my deceased husband, Robert Mickel, who passed away 2 years ago. The charges were debited from my checking account, and I am seeking a refund for $46.96 and the recurring $9.99 charge from October 3rd as well. There is no X-Box in my possession. I suspect the charges may be associated with Hutson McCall in North Carolina near Cary, but I reside in Louisiana.

My Xbox profile and gamertag, Hotline [redacted], were hacked this morning, and I'm uncertain about what steps to take. The individual who hacked me, with the email [redacted], switched my email from [redacted] to their own. Unfortunately, my email account has been deleted, and it seems unrecoverable. They also removed my phone number and password. They made an unauthorized $90 charge on one of my credit cards, but it has been suspended. I hope you can assist me in retrieving my account and updating it with new details to prevent future hacks. Thank you for any assistance you can provide.

Hello, approximately four hours ago, I encountered an issue while attempting to sign in to my Xbox account. Despite trying the initial step of restarting and signing back in, the problem persisted. Following advice from a YouTube video, I proceeded to restart my Xbox entirely, necessitating the creation of a new password for my account. Upon discovering that my account was suspended and subsequently unsuspended, I attempted to sign in using my email and new password only to discover that I was logged into a different account. My goal is to regain access to my original Xbox account under the username "RealGoodGrace18."

It seems like there was an update either on October 12th or the day before, October 11th. Since the update, my Xbox has not been functioning correctly. The console is unresponsive to controller commands and struggles to play videos smoothly, if it plays them at all. It randomly shuts off without any warning, even while I was writing this message. Please stop updating my Xbox without my permission. I want it to function as it did before. Stop altering my console's settings without my consent. I did not purchase an Xbox for it to be changed every time there is a forced update. Kindly refrain from making any more unsolicited adjustments.

While playing Fortnite, I encountered a player who sent me a barrage of toxic Xbox messages after I eliminated them. Frustrated, I responded to them, pointing out their behavior. Later, upon returning from the movies, I discovered that the player reported my message, resulting in a communication ban. This incident saddened me as I had plans to play with a friend upon my return. In the past, I had received communication bans due to my own toxic behavior as a child, but this recent ban left me disheartened as I believed I had made progress in maintaining positive interactions online. That is my situation.

My son's Xbox [redacted] had to be replaced after it was broken. Now that it's fixed, he can't use it in his room because he can't access his Gmail email for login without the password paperwork. He's feeling frustrated. Despite limited usage, he's upset as he provided the system ID and contact information for his gamer tag. He's eager to upload his gold membership and play. While he values privacy, he feels contacting GameStop or checking his memory card might help. He's considering getting the newest system but is unsure.

I have noticed unauthorized transactions on my account for Xbox Live. This is the second card this has happened to, and I demand a full refund for all the money taken from both cards. I am upset that this occurred, especially since I dismissed my son's claims previously. Money was withdrawn from my new card today, which neither my son nor I have ever used for Xbox purchases. If this issue is not resolved promptly, I will escalate it to various authorities. As a hardworking single mother, losing more than half of my paycheck causes immense anxiety and stress, even leading to heart palpitations. Please reach me at [redacted]. Your prompt attention to this matter is appreciated. Regards, Liane M.

I purchased the Red Dead Redemption Undead Collection either last summer or the summer before. I wanted to play Undead Nightmare last night, but it keeps redirecting me to a downloads page. I don't want to pay $10 again for a game I already own, especially since I don't play very often. This situation is quite frustrating given my limited gaming time. My Xbox Live account is BrotherNature47, and my associated email is [redacted] Thank you for your assistance.

After purchasing Forza Horizon 4 upon release, the game initially performed well, albeit with memory leaks when alt+tabbing. However, about a week later, the memory leaks began to occur regardless of alt+tab usage. Now, I experience microstutters after 15-20 minutes of gameplay, escalating to longer stutters every few seconds. The game also fails to load after restarting, often freezing and crashing during loading. These issues have prompted me to seek a refund for my purchase. I completed the transaction using the email address "[redacted]", order #[redacted]. It's worth noting that my hardware, an FX-[redacted] with an RX [redacted] and 8GB RAM, is not causing these problems.

I understand the frustration surrounding the suspension issue, especially when feeling targeted unfairly for defending yourself. While acknowledging the rule violation due to excessive language use, reaching out to a higher authority for resolution might help address the situation effectively. It's essential for both parties involved to face consequences for their actions. Emphasizing the impact on mental health and requesting a fair investigation into the matter can lead to a more satisfactory outcome. Finding a balance in enforcing rules without causing additional distress, especially in a competitive gaming environment, is crucial for a positive experience. Consider highlighting the need for improved measures in handling such conflicts to prevent further negative repercussions.

I am reaching out for assistance as I have noticed reoccurring charges on my account for the past 6 months. I have evidence that unauthorized purchases have been made on my Xbox account resulting in funds being deducted without permission. Despite sending emails and making calls, I have not received any response regarding this matter. The total amount of unauthorized transactions adds up to over three to four hundred dollars. I feel my account may have been compromised and urgent action is needed. To address this issue, we plan to close our bank account. I hope this fraudulent activity can be stopped promptly. My contact number is [redacted], and I go by the name of Dorothy R Bailey. I value my relationship with Xbox Microsoft and wish to resolve this matter swiftly to continue doing business with your company. Thank you.

My Xbox account, "Hotline [redacted]", was recently hacked, and my mom and I are unsure what to do. The hacker, whose email is [redacted], accessed my account, deleted my original Microsoft account, and updated the account information with their own. The email associated with my account was originally [redacted], which they replaced. The hacker also changed the password and phone number on the account. We discovered the hack on Friday morning when all our information had been altered. Before deleting our details, it seems that the hacker used my mother's credit card to make a $90 purchase of NHL coins. While we got the money refunded, we are greatly disturbed by this breach. We are eager to resolve this issue and regain access to the account. Kindly assist us. You can reach me via the email provided, which although is no longer linked to my Microsoft account, is still active as a Charter email.

My son, a college freshman, recently invested his graduation funds in a new Microsoft laptop. As a family of gamers, we've had various gaming consoles over the years, including an Xbox [redacted] and now an Xbox One. Unlike our past experiences, my son has faced ongoing issues with Xbox controllers recently. In the last two years, he has had to replace four Xbox One controllers, spending around $[redacted]. This frequent malfunctioning has been frustrating and disappointing for us, especially considering the investment made by my son with his part-time job earnings. It's evident from online sources that many users are encountering similar problems with Xbox controllers. This constant need for replacements has called into question Microsoft's product reliability in our eyes. I wonder if Microsoft is offering any compensation or customer service initiatives to address this issue. Any form of resolution, like a gift card or coupon, would be greatly welcomed in light of these ongoing difficulties. -Kelly R.

I am having trouble remembering the email associated with my account. The Gamertag I know is Manic Episodes. I initially paid to switch my main account and then created a new one, which I am now trying to recover. I changed that account's Gamertag to Manic Episodes to secure it for future use. I am willing to spend $20 for two Gamertag changes to recover this account and switch it, allowing me to use the original Gamertag on my main account. The phone number linked to the account may be [redacted]. I thought the email could be something like [redacted] or [redacted], but I am struggling to recover it. Any assistance would be appreciated. Thank you.

I have an Xbox [redacted] account that I've invested a lot of money into and I'm considering upgrading to the Xbox One X. However, I'm unable to access my Xbox [redacted] account because I no longer have the cell phone number associated with it. My email is quintondowneysmith[at]yahoo.com, and my password is skyeskye1. The blocked account name is Tycron, and I typically played Soul Caliber 4, GTA 4, and Street Fighter 4. I hope Microsoft can remove the verification security blocking me from accessing my account so I can log in with my email and password like other companies allow. I'm willing to forgive this issue, but please resolve it swiftly as I may consider switching to Nintendo or Sony if the problem persists.

My child used my credit card to purchase access to Fortnite online on our Xbox. Initially, I agreed to a one-time $10 game purchase. However, he created an account with your company, and without my knowledge, he and his friends have been making recurring purchases while playing the game. They buy items like armor, unaware that it charges my card every time. Consequently, my card is being automatically billed multiple times monthly without my consent. The players are all under 13 and are not familiar with how these transactions affect my card. Despite trying multiple times via our Xbox, canceling the account with your company is noticeably challenging compared to signing up. I find this frustrating. Over $[redacted] in charges have accumulated on my card, which I have had to dispute. I am seeking assistance to refund these unauthorized transactions. Thank you.

I recently bought the Life is Strange 2 Complete Season bundle on the Microsoft Store for my Xbox One. However, after having to reinstall my games due to an internet issue, I found that I only had access to the first episode instead of the full bundle I purchased. I want to play all the episodes as they come out since I already paid for them. I used a $25 Xbox gift card and my credit card for the purchase. My Xbox Live username is OwlLeader99, and the email associated with it is [redacted] (no longer used).

I am currently unable to access my account due to an issue with the confirmation process. Despite entering my correct password, I am unable to bypass the confirmation step, which is preventing me from enjoying the service I pay for. Due to the demands of my job, I only get to use the service once a week, and now that I have the time, I am unable to log in. I am frustrated with the constant requests for unnecessary information and offers that I do not want. This has caused me significant inconvenience. Additionally, there seems to be an issue with the phone number on my account, as it is incorrect. I am unable to receive the confirmation code because of this. It would be helpful if there were restrictions in place to prevent impossible phone number entries to avoid situations like this. I hope this issue can be resolved promptly so I can continue using the service I have paid for annually.

I brought my Xbox to my girlfriend's house and set it up in the living room without any issues. When I moved it to her bedroom, it prompted me for a password, which I forgot. The recovery phone number associated with my account is outdated as I have a new one now. I am willing to provide any necessary information about the account to assist in resolving this matter. Thank you for any help you can offer.