My Xbox was not producing audio through my headphones or my TV. None of the apps would...

GetHuman864837's customer service issue with Xbox from July 2018

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The issue in GetHuman864837's own words
My Xbox was not producing audio through my headphones or my TV. None of the apps would produce sound EXCEPT YouTube.*Also I could hear party chat but it was filled with static and buzzing. Whether I was in game chat or party chat I experienced the same buzzing.*This all started last night when I was playing Grand Theft Auto * and my friend invited me to a party. Immediately I experienced the buzzing and then my Grand Theft Auto app force closed on me and I was never able to start the game again. So I decided to factory reset my Xbox and it seems to have fixed the problem but NOW my Xbox live gold membership has vanished and it is asking me to purchase it again. I would like my membership back that I paid for.

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Customer service issue
Reported by GetHuman864837
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 12588 others
0 customers following this
Items needed
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Name of Account Holder
Type of Xbox
Email Address
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Home Address


GetHuman864837 started working on this issue
Jul 9th, 2018 10:30pm