My friend and I are using the Home Xbox feature on the Xbox One to share Xbox Live Gold...

GetHuman840865's customer service issue with Xbox from July 2018

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The issue in GetHuman840865's own words
My friend and I are using the Home Xbox feature on the Xbox One to share Xbox Live Gold. We have been doing it for about * months now and it worked perfectly fine. Today however, his membership ran out and so I wasn’t able to play online.*After about an hour he renewed the membership and so I tried to play online, but it wouldn’t let me. I then proceeded to have him redo the process of making my Xbox his home Xbox and making his Xbox my one Xbox. Even after repeating this process, I still was not able to use the Gold feature to play online. I even tried simple resetting my Xbox and network settings to see if it was maybe just a tiny bug. None of these options worked. Is there any way I can fix this?
GetHuman840865 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman840865
Jul 2nd, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 15 customers so far
Similar issue to 11292 others
2 customers following this
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman840865 started working on this issue
Jul 2nd, 2018 7:41am