Help! We had this website built for us. The web builder has all the transaction, activa...

GetHuman-awaspen's customer service issue with from October 2018

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The issue in GetHuman-awaspen's own words
Help! We had this website built for us. The web builder has all the transaction, activation and authentication codes. The builder has had some life altering events and is unable to continue. We had to end service after costing $*,***. He is not answering his phone. Our Word Press Webiste is at serious high risk.**When we tried to reset the password and clicked to send a code to be able to reset the password the code goes to x-website manager not email not mine. Our password has worked faithfully for * year. This afternoon this morning logged our Word Press*admin*photo gallery with no issue, few hours accessed Word Press*admin*users to delete x-manager address and enter *****@***.com. Can not longer access . into o tried to change user, shut out. Using dsc****, totally locked out... not getting your password change notice.

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Customer service issue
Reported by GetHuman-awaspen
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 184 others
0 customers following this
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GetHuman-awaspen started working on this issue
Oct 16th, 2018 1:21am

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