Item ordered came crushed from China. What is happening about this since I reported this the day I received package?

GetHuman-flygirls's customer service issue with Wish.com from July 2018

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The issue in GetHuman-flygirls's own words
I want a refund or replacement ... Cage I ordered came today totally damaged. It was not in a box just plastic bag. Cage is bent, collapsed, totally unusable. No chance coming from China in good condition with type of mail packaging. I have pictures.
Why won't they respond, here we are august *th no help or refund.
Refund or a working replacement
First order
Come on no response.
I have an issue with Wish.com too
How GetHuman-flygirls fixed the problem
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Wish.com

Delivered totally damage because they did not package correctly
Customer service issue
Reported by GetHuman-flygirls
Jul 28th, 2018 - 10 mons ago
I have an issue with Wish.com too
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Timeline
GetHuman-flygirls started working on this issue
Jul 28th, 2018 5:03pm
GetHuman-flygirls indicated the issue is not fixed yet.
Jul 28th, 2018 11:52pm
GetHuman-flygirls indicated the issue is not fixed yet.
Jul 29th, 2018 10:53am
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Jul 29th, 2018 10:55am
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Jul 29th, 2018 11:01am
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Jul 29th, 2018 7:32pm
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Jul 30th, 2018 8:52pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 1:15pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 1:19pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 1:19pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 1:24pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 1:25pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 1:25pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 3:14pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 1st, 2018 3:15pm
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Aug 2nd, 2018 1:05pm
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Aug 2nd, 2018 1:07pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 2nd, 2018 1:49pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 2nd, 2018 1:50pm
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Aug 4th, 2018 5:48pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 4th, 2018 5:49pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 4th, 2018 5:49pm
GetHuman-flygirls shared this issue with friends on Facebook
Aug 4th, 2018 5:50pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 4th, 2018 5:50pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 4th, 2018 5:52pm
GetHuman-flygirls indicated the issue is not fixed yet.
Aug 4th, 2018 5:53pm