How Do I Get a Refund for My Order?

In a nutshell: To obtain a refund for a order, visit the website and sign into your account. Navigate to the Order History section to find the item you want to claim a refund on. Review the refund policy and click on the item to reveal more details. Contact customer support through the website and request a refund, specifying the reason and providing detailed information, including photos if necessary. Choose your desired refund type and submit the request.

Christian Allen is the editor / author responsible for this content.
Dec 18, 2023

Introduction offers high-quality products, but you can experience dissatisfaction with some purchases. You must request the refund within a month of the delivery date; otherwise, it becomes ineligible. You can also cancel your order for a full refund within the provided time frame. Continue reading to delve through the step-by-step process of obtaining a refund for your order.

Visit the Website

Visit the website and sign into your Wish account. Once the homepage loads, click the login button and enter your login details.

How Do I Get a Refund for My Order? (Step 1)

Navigate to the Order History

Click the profile icon to open the dropdown menu. Navigate to the “Order History” and click it. This opens up your order history, which lists all the items you’ve bought on the platform. The section contains detailed information, including the order dates, delivery times, and your purchase ratings.

How Do I Get a Refund for My Order? (Step 2)

Find Your Item

Next, search for the item you’d like to claim a refund on. Reviewing the general refund policy to determine whether your product is eligible for a refund is essential. The dispatch, expected arrival, and order dates are crucial in your refund. Under special circumstances, you can apply for a refund within 14 days from when you should have received it. Otherwise, a refund is eligible up to 30 days after the expected item delivery date. To review the policy terms, click “Contact, Policies & More.” Next, click “All Legal Policies” to access the policy center. Scroll to “Other Policies” and click “Refunds & Returns.”

How Do I Get a Refund for My Order? (Step 3)

Click the Item You Ordered

After locating your item, click on it to reveal more purchase details. These include the date the item was posted, the expected arrival time, and the tracking number.

Contact Customer Support

Next, you must contact customer support to request a refund for your item. On the bottom of the website, click “Contact, Policies & More.” This reveals more items to select. Scroll through the options and click “Contact.” This grants you access to the customer support page with more information on how to get assistance on various issues. Click the “Contact Customer Support” button on the next page to get assistance from a support agent.

How Do I Get a Refund for My Order? (Step 5)

Request a Refund

When you contact Wish customer support, you can now request a refund. The system prompts you to specify the reason for your refund request. There are various reasons for applying for a refund, including:Damaged itemWrong item receivedItem not as describedItem not deliveredIf you have any other reason for requesting a refund, you can specify it in the designated section. Choose the most appropriate reason for your situation and proceed to the next step.

Provide Detailed Information

Next, you must provide clear details of your product. If the goods were damaged or you received the wrong item, capture clear photos to showcase the issue. Once you have the necessary photos and other relevant information, attach them to your submission details.

Choose Your Refund Type

Sometimes, you may need to specify the kind of refund you want. Two options are involved: the “Wish Cash” and the “Original Payment Method.” The original payment method may take longer to process the refund.


Review the Wish return policy to understand the factors determining whether you get a refund. If you encounter issues during the refund request process, the customer support team is available for assistance. Submitting a refund request via the Wish Assistant ensures you get immediate help.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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