How Do I Get a Refund from Wish.com?

Introduction

Shopping online is a great way to get what you need without ever having to leave home. However, there are times when your order may be late, damaged, or not as described, which means you will have to get a refund. Getting your money back from an online store does not have to be hard. This guide outlines the steps to take to return your unwanted items and receive a refund quickly and easily.

Check the store’s policies for refunds

The first thing you will want to do is check your order history to find the date you made the purchase. Next, review the store’s refund policy. This includes ensuring you did not go past the deadline for returning your packages. Wish generally lets you request a refund within 30 days of delivery (or within the refund-eligible window shown for the order). If the item came late, was damaged, or was different than the listing, you will usually be eligible.

Gather your evidence

Complete the following before you contact support:Write down the order number and delivery tracking numbersTake photos of damaged or incorrect items, and get screenshots of the listing. Clear, dated photos make disputes easier to win.Screenshot confirmation emails and/or receipts

Start a refund request

Open the Wish app on your phone or visit the website and sign in to your account.
Using the device and network you normally use helps with verification, which can speed up the process.Go to Order History and find the specific order/item you want to return. Tap “Need help with this item?”, then answer the prompts (e.g., “Item not received,” “Item damaged,” or “Item different from description”).You can also contact customer support or chat with a Wish Assistant to start a refund request.Provide the photos and documentation you prepared. The assistant will guide you through the refund process.

Choose how you want your refund

Wish may offer refund options such as Wish Cash (credit to your Wish account) or a refund to your original payment method. Select the option you prefer when prompted.Follow return instructions if required.
If Wish asks you to return the item, they will provide a label or instructions. Ship the item per their directions and make sure you keep up with the tracking. Refunds for returned items are processed once the return is delivered and scanned at the return center.Wait for the refund to process.
Once approved, refunds to Wish Cash often appear quickly; refunds to the original payment method can take longer. Allow up to 10–14 business days (timing depends on your bank or card issuer). If the return was required, the clock starts after the warehouse scans the package.If your request is denied or stalled, escalate.
Reply to the support thread with additional evidence; use the “review” or “appeal” option if shown. If Wish support does not resolve the problem, contact your payment provider (credit card or bank) to ask about a dispute/chargeback as a last resort — but only after giving Wish a reasonable chance to fix it.

Conclusion

To get your money back without delay: be prompt, specific, and polite with support agents. Also, keep all order information and screenshots organized. Most refunds are resolved quickly and without escalation.