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What is the process for handling missing items from my Wish.com order?

Asked 5 months ago
When dealing with missing items from an order placed on Wish.com, there is a specific process that users can follow to address the issue. First, it is advisable for the user to check the order history within their Wish account. This will help confirm whether the item was indeed marked as shipped and if the shipping information is accurate. Next, users should closely inspect the packaging of their received items. Sometimes, items can be small and can be overlooked, or they may be packed separately. Additionally, if multiple items were ordered, checking if everything arrived at once or if some items are still in transit can provide clarity. If after reviewing these details it is determined that an item is indeed missing, the next step involves navigating to the "Help" or "Support" section of the Wish app or website. Here, users will typically find options to initiate a claim for the missing item. Users may need to provide details such as the order number, a description of the issue, and any relevant photos if needed. After submitting a claim, Wish may take some time to review the case and assess the situation. Users will likely receive communication regarding the outcome, and appropriate resolutions may include issuing a refund or resending the item. For the most accurate and updated information regarding the process, users can refer to the current web page on Wish.com, as the procedures may change over time.
Answered Jul 8th 2025

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