Chandelier sent with broken prices

GetHuman757153's customer service issue with from June 2018

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GetHuman757153's next move: find and follow the right step-by-step guide. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman757153 will need to dig through the advice provided by, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman757153 can let us know if they help or not.
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The issue in GetHuman757153's own words
Get a replacement piece for broken one. ... I ordered a chandelier from wish ... when I received it a few of the glass sconces were broken. I do not want to return the chandelier although I accidentally submitted a request for return. I just want replacement glass sconces.
Their automated response will not answer my question. And does not give me the options I need.
Send replacement glass pieces to replace the broken ones!
Tried contacting them by app. By phone. By get human, by *****@***.com
I have an issue with too
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Customer service issue
Reported by GetHuman757153
Jun 6th, 2018 - a yr ago
I have an issue with too
Seen by 7 customers so far
Similar issue to 157 others
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GetHuman757153 started working on this issue
Jun 6th, 2018 6:51pm
GetHuman757153 indicated the issue is not fixed yet.
Jun 9th, 2018 10:31pm
GetHuman757153 indicated the issue is not fixed yet.
Jun 11th, 2018 4:35pm
GetHuman757153 indicated the issue is not fixed yet.
Jun 11th, 2018 4:40pm