Could you kindly assist me, please. I’ve been trying to get through to support all nigh...

GetHuman5320076's Hacked Account issue with WhatsApp from October 2020

20 views | 24346 similar | 0 following
Help with my WhatsApp issue
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GetHuman5320076's next move: find and follow the right step-by-step guide.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5320076 will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5320076 can let us know if they help or not.
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Before contacting them, items GetHuman5320076 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5320076's own words
Could you kindly assist me, please. I’ve been trying to get through to support all night. *I was on a video call with a friend, and I was kicked out of my WhatsApp mid-call with a prompt saying something along the lines of “someone has registered with your phone number” and if it was not me I should verify my credentials, and when I tried to do this it said that my number has been banned. I have done not one single thing to violate the terms of service. I am a kind citizen and a person with a good and kind nature. I would never do anything to harm a soul. And what baffles me is that I was banned RIGHT after someone has registered with my number. Please could you help me resolve this issue by unbanning my number and sending me an activity log. I would greatly appreciate it. Apologies for the many emails, it is just that my WhatsApp is important to me because I use it for work and to reach my family.

GetHuman5320076 did not yet indicate what WhatsApp should do to make this right.

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WhatsApp

Hacked Account issue
Reported by GetHuman5320076
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 24346 others
0 customers following this

Timeline

GetHuman5320076 started working on this issue
Oct 1st, 2020 8:52am
GetHuman5320076 indicated the issue is not fixed yet.
Oct 1st, 2020 1:50pm
GetHuman5320076 indicated the issue is not fixed yet.
Oct 2nd, 2020 4:57am