Western Union Customer FAQ

If your transfer has been blocked, it may be due to a number of security reasons. Western Union might have questions about the transaction, need more information from you for verification, or it could be related to their efforts to prevent fraud. To release the blocked transfer, you'll need to get in touch with Western Union directly. Note that there's a link to the most up-to-date contact information right here on this page where you can call or email them. Have your transaction details ready to provide to their customer service. They'll guide you through any necessary steps to resolve the issue.

If you have old money orders from Western Union that were never cashed, you need to have them replaced. First, locate the original money order receipt. If you don't have the receipt, you might still be able to have it replaced, but a processing fee may apply. Fill out the "Money Order Affidavit" form that can be found on the Western Union website. Mail the form, the money order, and the processing fee, if applicable, to the address provided on the form. Please note that it may take up to 30 days for processing.

Yes, you can send money to China through Western Union. This can be done via the Western Union app, online on their official site, through a phone call to Western Union, or by visiting a Western Union agent location. The sender needs the recipient's full name as it appears on their government-issued ID, their address, and, sometimes, their bank account number for a direct bank deposit. All transactions are typically completed within a few minutes, although bank account transfers can take up to a few days. Do remember that each transaction comes with a fee that depends on the sending channel, the location, the amount of money being sent, and the payout method.

إذا ظننت أن اسمك تم حظره من استلام الحوالات النقدية من Western Union، قد يكون السبب هو ناجم عن قواعد أمنية أو التقيد بالقوانين الحالية. أحيانًا، قد تقوم Western Union بإلغاء الحوالات النقدية أو حظر المستفيدين بناء على الأنشطة المشبوهة أو الغير قانونية. يُفضل الاتصال بخدمة العملاء في Western Union لمناقشة المشكلة وربما رفع الحظر.

There could be various reasons why you are not able to receive money transfers with Western Union. It could be due to exceeding the receiving limit, some regulatory restrictions, incomplete or incorrect information, or due to Western Union's internal rules and protocols. If you are having issues, it would be best to reach out directly to Western Union either in person at one of their outlets or via their customer service line. They can provide you with the specific reason for the inability to receive the money transfer.