i can not log in to my account. I have tried numerous times. I never receive the link...

GetHuman-localumc's customer service issue with Weight Watchers from February 2019

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The issue in GetHuman-localumc's own words
i can not log in to my account. I have tried numerous times. I never receive the link information to change my account. I know it must go to spam box but I can't locate in my mail server. I called customer support but could not fully understand person I talked to. My user name is Bob****. Please no not sent the link again. I have been a customer for years and do not know hat happened. I am about to forget the whole thing. Here is another e mail address I can be reached at *****@***.com
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Weight Watchers

Customer service issue
Reported by GetHuman-localumc
Feb 27th, 2019 - 3 mons ago
I have an issue with Weight Watchers too
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Seen by 4 customers so far
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GetHuman-localumc started working on this issue
Feb 27th 9:04pm