Re Order *: ***********This order for a **' wide circular trampoline was placed on Satu...

GetHuman5190594's customer service issue with Wayfair from August 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman5190594's own words
Re Order *: ***********This order for a **' wide circular trampoline was placed on Saturday, August **, **** at *:** AM, I cancelled the order within an hour of placing the order. The reasons for cancellation was the lack of reviews for this item. Safety is very important to me and this is a gift for my * year old granddaughter so reviews indicate the quality of the product and it's reliability. Cancellation should have been expedited immediately due to the time frame of the order. Reading the return policy indicates returning the item will add the cost of a delivery fee for me. It is inconceivable to think that this order was not cancelled within the short span of time from placing the original order.**This is my first purchase experience with Wayfair, and it is a shame that this has been such a negative experience since it determines that I will not be returning to what seems like a wonderful source for quality products. In this case, my lack of confidence in the product was the cause for returning it.**As a landscape designer, I recommend sources for outdoor trellises, arbors and other outdoor products to clients, I had recently recommended the purchase of a trellis to one of my clients from Wayfair but I do not feel that I can now reliably refer people to your company.*Patricia White Hansen*Perfectly Natural by Design******@***.com**** *** ****

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Customer service issue
Reported by GetHuman5190594
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 6824 others
0 customers following this


GetHuman5190594 started working on this issue
Aug 23rd, 2020 9:59am

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