Wayfair Customer Service Issues

My partner bought a sofa from Wayfair weeks ago, but it's been delayed and now the price has dropped by $[redacted]. Wayfair won't discount the reduced price, only suggesting to refuse delivery and reorder, waiting another 8+ weeks. Customer service reps haven't been helpful, and this lack of service and waste is disappointing. My partner is upset and vows not to shop at Wayfair again, and I feel the same. If this isn't resolved, we will spread the word. Please provide contact info for resolving this issue.

I noticed discrepancies with the 7-piece dining set I ordered. The website and my cart both displayed it accurately, but the invoice showed only three chairs instead of six. I initially assumed the chairs were in pairs, hence the confusion. However, further inspection revealed the set was indeed meant to come with only three chairs. This miscommunication feels deceptive, with conflicting information about the set's contents. Since I believed I was purchasing a 7-piece set and only realized the actual contents after paying, I am requesting the additional three chairs be delivered at a nominal cost.

I bought a garden arch in June and finally had it installed on Saturday, July 11th. After fixing it permanently in the ground, I noticed significant damage. I am disappointed because I cannot return it without breaking it down. When my neighbors ask about it, it's embarrassing. I have purchased many items from Wayfair, but I am very dissatisfied with this product. I would like a replacement or a refund for the Pero arch under order number [redacted].

On June 15, I placed an order on Wayfair for $[redacted].74 and paid through PayPal. The order was canceled within 30 minutes of the transaction. I contacted my credit card company to dispute the charge to prevent it from going through. However, Wayfair's billing department issued a refund to PayPal, and PayPal transferred it to my credit card. I have been trying to explain to Wayfair that since the money was never paid to them, no refund is necessary, but they are not understanding the situation.

I have made multiple purchases of merchandise from your company through both my and my husband's accounts. Regrettably, some items have been of poor quality, but we decided to keep them. Recently, my husband's account ordered four chair pillows which turned out to be significantly smaller than depicted in the picture and emit a foul smell. When attempting to return them, we were charged $24 for return shipping which is outrageous. I find it unacceptable considering the number of products we have bought from you in the past. Most companies provide complimentary return labels, unlike yours. If return fees remain this high, we will refrain from making additional purchases. I request a callback to discuss this matter. Thank you, Paula Glazer.

I received a sorry we missed you note from Purolator, but I was home all morning and they left it in a conspicuous place when I have a fob-access building. As a senior citizen with a disability, I would have appreciated a phone call instead for the air purifier delivery. Edmonton Purolator deliveries have been problematic, resulting in me always having to do a pick-up. Could you please inform me how long the air purifier will be held at the Edmonton South depot? I request the return stickers to be faxed to the Bonniedoon post office for my collection, including my phone number for reference. This item, purchased through Wayfair, is no longer needed, and I have already made arrangements for its return. I contacted Wayfair for return stickers but was told they would arrive along with the air purifier, which I was not informed of until July 18, [redacted], by a fellow tenant in my new apartment.

I placed an order with Wayfair for 1 Woll 9' Lighted Market Umbrella by Mercury Row in Light Beige on June 24, [redacted]. The estimated delivery date was initially July 1, [redacted], but it was later changed to the first week of July. The FedEx tracking number provided shows that the order is still awaiting delivery. I attempted to contact Wayfair's customer support line at [redacted], but due to high call volume, the line disconnected after 10-15 minutes. I am concerned about the order's status, especially since the item now appears to be out of stock on the website. I would like to know when I can expect the delivery or cancel the order if necessary. Thank you, Gary K.

I am inquiring about my Wayfair Order #[redacted]. The order status shows "Preparing for Shipping" with an estimated delivery on Wednesday, July 22. However, upon checking the item's stock, it seems to be out of stock and not expected to be available until November [redacted]. I am concerned about how an item can be prepared for shipping when it's not in stock. I made this purchase with the expectation of a two-day delivery, and it's disappointing to hear about this delay. I request either the timely delivery as promised on July 22nd or a prompt cancellation and refund so I can explore other available options. Your assistance in resolving this matter would be greatly appreciated. Thank you. - T. Peterffy

I purchased an outdoor wood and steel Star and Moon Jackman fire pit from Millwood Pines using my Visa card. The package, made in China, was delivered to me yesterday. Upon opening it, I noticed a missing leg for the fire pit. Additionally, there is a cancer warning due to the materials used. I no longer want this fire pit and would like to return it. Can you provide guidance on how to proceed? The box has an address in Dorval, Quebec, Canada. Should I return it to this address? I request a prompt response, and also, there are only English assembly instructions, no French copies included. Please issue a refund to my Visa card.

I ordered a wardrobe on June 6, [redacted], and was expecting it by July 9 according to the website. After not hearing anything, I contacted customer service and was told the item hadn't left the warehouse. An email promised a replacement if any issues arose, with a new delivery date of September 3. I called to cancel on July 13, and received confirmation of the cancellation and a pending refund within 3-5 working days. Despite this, I unexpectedly received a delivery email on July 22 for the next day. The delivery was incomplete, missing 2 parts, and I refused to accept it. The confusion continued when I contacted Wayfair again, only to be told the initial order was cancelled, yet the second order was pending delivery. I now await another refund of approximately £[redacted], hoping for a smoother process this time. The lack of apology and inconvenience due to the assembling issue have left me frustrated with the service provided. Here's to hoping for a satisfactory resolution soon.

I recently purchased a Vida Designs Dorset Double Metal Bed Frame from Wayfair, my first time ordering from you. The delivery was prompt, but I found no assembly instructions in the package. I tried accessing the instructions on your website to no avail. Please email me the instructions urgently as this situation has caused me significant embarrassment as I had someone scheduled to assemble the bed today. I am looking forward to your response to decide whether I will order from you again in the future. You can send the instructions to me at [redacted] Thank you.

I recently received order#[redacted] from Wayfair and I need to report the poor condition it arrived in. The package was left near our garage door, creating a safety hazard. The box was severely damaged, wet, and falling apart with the contents exposed. We have not assessed the internal items for damage yet. We are submitting a photo for your review. It seems the carrier is at fault for this level of damage. The package should have been left on the front porch to avoid such issues. On a positive note, the delivery was earlier than expected, slated for approximately August 14. I just wanted to inform you about the external damage before we inspect the box's contents for any possible internal damage before assembling the deck box.

I recently purchased a Teal buffalo plaid quilt and shams from Wayfair, but the color I received is not teal at all. It appears to be more of a dusty blue or country blue, possibly even baby blue. Unfortunately, the package did not include a bill of lading, return information, or label, which has left me very disappointed with my first Wayfair order. The label on the quilt indicates it is a 3-piece reversible plaid quilt from Lauren Taylor with a tracking number of #[redacted]15 via FedEx. Interestingly, my online order lists the product as the Pollock by Gracie Oaks. If anyone has experienced a similar situation, I would appreciate any advice or guidance on what to do next. Thank you.

I purchased the 9 1/2 ft. cantilevered umbrella from Darby in April, with order number [redacted]4 for $[redacted].60. Unfortunately, it arrived without the crank, making it unusable. Despite ordering the crank and receiving a delayed hardware package instead, followed by multiple delays in receiving the crank, I have been unable to use the umbrella since April. I am now considering returning it as I have not received the necessary parts after three months. I believe the return should be free due to the prolonged inconvenience. Please contact me at [redacted] to provide instructions for the return process. Thank you for your assistance. - Fa Lu Hutson

I am a customer of Wayfair and purchased a recliner in late February. Despite reaching out several times via email, I have not received a response. The recliner I bought has significant issues that have caused me back and hip problems. The seat cushion tilts to the right, leading to serious discomfort. Additionally, there is a notable gap between the top and seat cushions, affecting the overall construction of the chair. I am hoping that Wayfair can facilitate an exchange for a different chair, preferably one with power features instead of manual adjustments. As a senior with health concerns like arthritis and back pain, the current chair has been challenging for me to use.

Dear Wayfair, I am a very ill man battling bone cancer. I have been attempting to reach a senior representative due to ongoing issues with one of your executive account specialists. Despite my efforts over the past month, I have not received any calls back. As a loyal Wayfair cardholder and customer, I kindly request for a higher-level individual to contact me as the current specialist is causing undue stress. His frequent morning calls disrupt my much-needed rest, and I feel overwhelmed by his persistence. I am in urgent need of a different specialist who can assist me without causing additional stress during this challenging time. At 58 years old, I have never experienced such difficulties with a company before. I implore Wayfair to address this matter promptly. Sincerely, Vincent

I requested the cancellation of order [redacted] on 7-31-[redacted] at 3:30. Wayfair sent me an email confirmation, and I also called them. Despite requesting overnight shipping and not receiving the item the next day as promised, they confirmed overnight shipping on their website and sent an email about the cancellation. Affirm billed me even though I still hadn't received the item as of August 4, even though Wayfair claimed to have shipped it overnight on August 3. I contacted Fedex to return the package to Wayfair since it was due to arrive on August 5. I've reached out to Affirm about the refund and also contacted Fedex.

As a regular customer, I wanted to inform you that one of my orders was canceled, and during my conversation about it, I inquired about my other orders. While I received my pillows and smoothie blender, I did not get my towels and grill. The customer service representative mentioned that someone signed for them, but I was home all day on Wednesday, and no package arrived. Usually, packages are left on my porch without requiring a signature due to the pandemic, and I always receive them when I am at home. I am hesitant to purchase from you again unless I receive my missing items. Dealing with some customer service representatives has been frustrating, and I hope this situation can be resolved. I enjoy your products and the prices, but this experience has been disappointing.

I am writing to notify Wayfair Canada as of August 6, [redacted], regarding the safety concern with the Betty Crocker K-Cap Pod Brewer (3800CB) - Single Serve Pod Coffee Maker. This specific model poses a significant fire hazard as it unexpectedly burst into flames during the coffee-making process. The incident occurred while I was in the vicinity and managed to prevent further damage by swiftly moving the coffee maker away from the sink. There was a risk of both fire and electrical hazards which could have led to severe consequences, including potential property damage or injuries. I have physical evidence of the melted casing, revealing internal damage likely caused by overheating during operation. The flashing lights also indicated a possible short circuit or manufacturing defect. I urge Wayfarer to take immediate action and recall this product from retailers like Giant Tigers and Walmarts in Canada to prevent any future incidents. Thank you for addressing this safety concern promptly. Sincerely, R. Rosen

I recently received the Blazice Steel Garden Bench that I ordered (#[redacted]). However, an additional bench that I did not order was delivered to my porch last night. The box for the extra bench has a small slit, but everything inside seems fine. I believe the box should be picked up and returned to Charlton House at Wayfair's expense. The extra bench will be kept on the porch until I hear further instructions. My email correspondence with Wayfair on 6/27/[redacted] confirms that I only ordered one bench.