Duvet Cover Pilled to Unusable Extent in Only Six Weeks

GetHuman-beaulned's customer service issue with Wayfair from March 2019

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The issue in GetHuman-beaulned's own words
The duvet cover is unusable in only six weeks. ... In six weeks of receiving a duvet cover, it pilled to the point that it was unusable. No matter what fabric, this is unacceptable. I would like either a refund. I have photos and the receipt. Item: Cathryn Reversible Duvet Cover Set. Order: **********
A duvet set should last more than six weeks...
I would like a refund and*or a new duvet cover.
I received this as a gift.
I tried to de-pill it. The damage has been done.
I have an issue with Wayfair too
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Wayfair

Cathryn Reversible Duvet Cover Set
Customer service issue
Reported by GetHuman-beaulned
Mar 13th, 2019 - 5 mons ago
I have an issue with Wayfair too
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Seen by 4 customers so far
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Timeline
GetHuman-beaulned started working on this issue
Mar 13th 3:45pm