Bought the sunny daze waterfall with led lights. The manufacturer did not put on one of...

GetHuman818281's customer service issue with Wayfair from June 2018

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Help with my Wayfair issue
Before contacting them, items GetHuman818281 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
GetHuman818281's next move: call Wayfair.
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The issue and preferred resolution, in GetHuman818281's own words:
Bought the sunny daze waterfall with led lights. The manufacturer did not put on one of the rubber stopper plugs over the led cord which has to be done in the ***embly process. Send me a new led light and plug for the upper bowl with a plug ATTACHED ASAP order * **********
I trust that Wayfair will make this right and come up with a resolution that is fair.
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Wayfair

Customer service issue
Reported by GetHuman818281
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman818281 started working on this issue
Jun 25th 3:03pm