Ordered a TCL TELEVISION ON *********. Received email it was shipped. Received anothe...

GetHuman6789261's customer service issue with WalMart.com from November 2021

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The issue in GetHuman6789261's own words
Ordered a TCL TELEVISION ON *********. Received email it was shipped. Received another email it was delivered. But still have not received the TV. TV was never delivered was advised by customer service it was coming from Kearney N.J.. I LIVE APPROXIMATELY ** MINUTES FROM THE STORE. PICK UP IS NOT AN OPTION FOR ME AS I am a senior citizen without a car. I have talked to * customer service representative and a manager who are still unable to tell me when to expect delivery of my T V. MY ACCOUNT HAS BEEN DEBITED THE MONEY BUT I STILL DO NOT HAVE A T V. THE ORDER NUMBER NUMBER IS *******-****** TCL TELEVISION ** INCHES. I HAVE TALKED TO THE KEARNEY STORE AND CUSTOMER SERVICE WHO ARE UNABLE TO HELP ME TO RECEIVE THE TV. DANIEL ADVISED TO CALL KEARNEY STORE DIRECTLY. I CALL,AND WAS ADVISED THEY HAVE NO RECORD OF A ORDER NOR DO THEY EVER DELIVER TO CUSTOMERS. MANAGER HANSEL ADVISED THAT WAS ALL THAT COULD BE DONE EDUALDO ADVISED THAT THE TV WAS OUT FOR DELIVERY. QUESTIONED TRACKING NUMBER HE SAID THERE WAS NONE. HE STATED I DHOULD RECEIVE IT BY NOV *, **** EVEN THOUGH HE COULD NOT PROVIDE A TRACKING NUMBER. I WOULD LIKE SOMEONE TO CLEAR UP THIS MESS ASAP. SO THAT I MAY RECEIVE MY TV. THANK YOU YVONNE HOPKINS, *** NORTH WALNUT AVE., EAST ORANGE, N.J. *****

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WalMart.com

Customer service issue
Reported by GetHuman6789261
Nov 8th, 2021 - 6 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 226 others
0 customers following this

Timeline

GetHuman6789261 started working on this issue
Nov 8th, 2021 10:15pm