I have a problem with an order that has not been delivered and which clearly will never...

GetHuman-ijtaylor's Cancel Order issue with WalMart.com from May 2021

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The issue in GetHuman-ijtaylor's own words
I have a problem with an order that has not been delivered and which clearly will never be delivered and which needs to be canceled with refund to my account.*The vendor has clearly admitted this and communication information is enclosed below.*The vendor claimed shipment had been made - when it clearly had not been made - and presumably then obtained payment through my Walmart account.*I am now subjected to the pointless routine of contacting the vendor through Walmart and the vendor then telling me to contact Walmart - and Walmart then telling me to contact the vendor again through them. This is crazy.*Will you please solve this issue and refund to my credit card. The actual amount is trivial but the annoyance and aggravation is very substantial, and reflects very badly on Walmart overall. The order details can be obtained from my account information, and also from the information below.*Thank you *Ivor J Taylor.**Received communications from vendor.**We are sorry to say that our store was suspended by Walmart .We couldn't process the refund in the system under the situation. We know you are very concerned about your parcel and payment now. Pls do not worry , We always insist that customer benefits must come first.**Could you pls kindly contact Walmart Customer Center to get the full refund?*****‘******: c-*******DF**C*B**A***B*ED*E**C*****@***.com *c-*******DF**C*B**A***B*ED*E**C*****@***.com* **£*** Maria Taylor *c-*******DF**C*B**A***B*ED*E**C*****@***.com****‘*€**—**—*: **************—¥ *:****”*******: Kingmax Micro Technology Inc ******@***.com********: Message from Walmart.com Customer: Track Order, ************** *Hi Kingmax Micro Technology Inc, **Maria Taylor wants to connect with you regarding the following order:**Sales Order ID: **************Item ID: **********Item: Bluetooth *.* Transmitter and Receiver, *-in-* Wireless *.*mm Adapter (aptX Low Latency, * Devices Simultaneously, For TV*Home Sound System)***Message:*It seems that cancellation of this order and refund is necessary. From: Kingmax Micro Technology Inc Date: May **, **** at *:**:** AM EDT To: Maria Taylor Subject: *¥*€****¥***: Message from Walmart.com Customer: Track Order, ************* Dear friends, We are very sorry for the inconvenience, please apply for a refund directly to Wal-Mart, thank you. *¥**€*************: c-FEACF**EA*****CEBAC*C*E*****B*FF@relay.walmart.com *****£****** Maria Taylor *¥**€**********€”*****€”**: *****¥********“******€”*¥ *:** ***€***************: Kingmax Micro Technology Inc****Note: You have received this message from the customer, who has made a purchase from your company on Walmart.com. Please update within ** hours.*****Thank you, *Walmart Customer Service Team***RefID: *******DF**C*B**A***B*ED*E**C***

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Cancel Order issue
Reported by GetHuman-ijtaylor
May 27th, 2021 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 5365 others
0 customers following this


GetHuman-ijtaylor started working on this issue
May 27th, 2021 5:51pm

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