* out of the last * items I've ordered from walmart.com have either been lost or signif...

GetHuman-dgorjup's Problem With an Order issue with WalMart.com from October 2019

Help with my WalMart.com issue
The issue in GetHuman-dgorjup's own words
* out of the last * items I've ordered from walmart.com have either been lost or significantly delayed, sometimes requiring contacting vendors who respond slowly or who have horrible English communication skills. And worse, Walmart itself tries to avoid hearing complaints directly from customers. It is impossible to find an email or phone contact on any walmart help or customer service web page.**I am done with Walmart and am going back to Amazon Prime. Everything arrives within a two business day window and if not I sometimes get my money back while keeping the product. Good luck matching that Walmart.

GetHuman-dgorjup did not yet indicate what WalMart.com should do to make this right.

How GetHuman-dgorjup fixed the problem
On the lost item I called the non-Walmart vendor and they reshipped the product. All of the delayed products eventually got to me. The problem of the delayed items cannot be fixed on an individual basis as it appears to be a systemic issue within the Walmart system. Vendors can post a shipping label with the shipper and claim the product is shipped when in reality it is only days later when the shipper receives the product. And in many cases the product appears to be actually shipped to a point in its travel only to appear to be reshipped at the origin days later. I can only conclude that Walmart and its vendors are playing games to make it appear that their shipping function is successful. I will have no further problems with Walmart as I will never shop online with them again. And, oh by the way, I will not visit their stores either.
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WalMart.com

Problem With an Order issue
Reported by GetHuman-dgorjup
Oct 27th, 2019 - 2 years ago
Fixed
GetHuman-dgorjup shared how to fix
Seen by 10 customers so far
Similar issue to 8874 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman-dgorjup started working on this issue
Oct 27th, 2019 2:41pm
GetHuman-dgorjup indicated the issue is not fixed yet.
Oct 29th, 2019 7:28pm
GetHuman-dgorjup confirmed the issue is fixed. Hooray!
Oct 29th, 2019 7:29pm