I ordered a Nintendo switch travel case and when I ordered it, there were still * more...

GetHuman1135222's customer service issue with WalMart.com from December 2018

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Help with my WalMart.com issue
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The issue in GetHuman1135222's own words
I ordered a Nintendo switch travel case and when I ordered it, there were still * more left. The thing is that on Wal-Mart's website where you can track your order, it says it's "preparing my order" and it's been on that same destination since the day I ordered it which is Dec. *nd, ****. Now when I go to check the gaming travel case I wanted, it's all sold out. I don't know if I'm getting one even though my money was already taking out of my checking account. It says on Wal-Mart's website FAQ that if it's backordered that I should receive an email telling me so, but I haven't received one either. I don't know where I stand in this and where my money even went...
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WalMart.com

Customer service issue
Reported by GetHuman1135222
Dec 5th, 2018 - 2 mons ago
I have an issue with WalMart.com too
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Timeline
GetHuman1135222 started working on this issue
Dec 5th, 2018 2:44pm