November *, ******Dear customer service and or complaint department,**Today late in the...
GetHuman1486316's customer service issue with WalMart.com from November 2018
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The issue in GetHuman1486316's own words
November *, ******Dear customer service and or complaint department,**Today late in the afternoon, perhaps close to * pm I was working my way through the self checkout at the Oxford Maine Walmart.**A large African American female Walmart employe came over to the location I was checking out and literally grabbed the grocery receipt or slip out of the machine as I went to take it. **She was both rude and condescending. She gruffly said she had to check my slip. I offered to unload the cart and she ignored me. I asked twice more if she would like me to unload the entire care so she could look at the contents. She was very unprofessional and raised her voice shouting at me that I did not need to unload the cart. **She was quite rude when she handed me the slip. She didn't even to offer an explanation nor did she apologize for her rude and unprofessional behavior.**I had my kids take the cart to my truck and I went an spoke to the customer service representative at the customer service desk. I told her of how I had been treated and that I did not like the fact that the employe had basically inferred that I was dishonest and had stolen something. I also told her I have done business at that store since the opening. **I realize I am but a small fish in the sea as far as Walmart customers go. I probably only do four to five thousand dollars worth of business with Walmart a year. So I can assume that if I stop doing business with Walmart it is not great loss to the giant chain.**I just wanted to let someone at the corporate level know about how I felt mistreated and judged without cause. If the employe had been polite, explained why she wanted to check the slip and had thanked me for my time, I may not have been upset. But because she was so rude, so unprofessional, so condescending, it made the entire experience very unpleasant.**I would not request that this employe be fired. At the very least she attempting to make a living and not live off the state as so many people do in Maine. She is apparently not very smart, extremely rude and surly, but probably could be trained in how to treat customers.**It would be my suggestion that this employee receive some training on how best to deal with the public and customers. I get a kick out of the fact that Walmart cares so little about its customers that it hopes they check themselves out so as not to over work the less than ambitious staff. Then it seems to be alright to have a rude, condescending, and rather arrogant employe treat a long time customer like a thief. **I do not believe I can adequately express how upset I am with this entire experience. It was most unpleasant. It makes me wonder if I should continue shopping at Walmart and I am considering going public with this experience.**Please feel free to call or write with any questions. I would be more that happy to come back to the store and teach customer relations, for a fee or course. **I hate being treated poorly!**Very unsatisfied Customer**Scott McElravy****-***-********* Ryerson Hill Road*South Paris, Maine* *****
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