I ordered two legendary Voltron toys. the order came with the correct blue Voltron but...

GetHuman-vicollad's customer service issue with WalMart.com from October 2018

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The issue in GetHuman-vicollad's own words
I ordered two legendary Voltron toys. the order came with the correct blue Voltron but the incorrect yellow Voltron. I sent the yellow one for replacement. but since the replacement was not processed right away I cancelled the replacement request and called the customer service to confirm that the replacement request was cancelled and the agent confirmed. she also mentioned that I will be refunded the amount but I have not received any refund. This all happened in the first week of October.
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WalMart.com

Customer service issue
Reported by GetHuman-vicollad
Oct 21st, 2018 - a mon ago
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Timeline
GetHuman-vicollad started working on this issue
Oct 21st 12:54am