I ordered two items. I got an email saying “per my request” order was cancelled. I did...

GetHuman1377877's customer service issue with WalMart.com from October 2018

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Order number, Full name, Email address, Billing address, and Phone number on the order
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1377877's own words
I ordered two items. I got an email saying “per my request” order was cancelled. I did NOT request cancellation. I did NOT get item. It seems it might have been cancelled by Walmart.com or other company possibly because it was not available?!? I got an email from Walmart.com saying I could go to my local Walmart to get refund which included bar code and order number and instructions. When I placed my order I paid cash at that Wal-Mart and had my receipt for payment. However, they could not refund me for that one item!! I showed them my email showing it was cancelled and also the one for refund. If I could not get a refund at the store I should not have been told I could! Apparently the item was through a third party and not directly from Walmart! I should have been advised how to get refund or refund should have been refunded to me. I didn’t think paying cash would be a problem if it was an offered means of payment! I learned I will never order through Walmart.com again. I believe Walmart should have honored the refund if that’s what I was advised to do and my order was through Walmart.com regardless if it involved another company. I went back and forth from customer service to pickup three times because they didn’t know how to remedy the problem. They were very helpful in trying and instead of a cash refund (how I paid) they gave me a Walmart card to use in store. It’s not what they wanted to do or felt they could do per store policy but I think they felt Walmart should do (it was less than $**). I don’t think they would have if it was a big refund.
GetHuman1377877 did not yet indicate what WalMart.com should do to make this right.
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WalMart.com

Customer service issue
Reported by GetHuman1377877
Oct 19th, 2018 - a mon ago
I have an issue with WalMart.com too
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Seen by 4 customers so far
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Timeline
GetHuman1377877 started working on this issue
Oct 19th 8:13pm