Hi my name is Dorien Carter and up to this point I have been a very faithful Walmart cu...
GetHuman929432's customer service issue with WalMart.com from July 2018
Help with my WalMart.com issue
The issue in GetHuman929432's own words
Hi my name is Dorien Carter and up to this point I have been a very faithful Walmart customer but today walmart.com has let me down. See I am in the process of moving so I was looking to Walmart for majority of my household needs one of the items I was waiting on to purchase is always out of stock but today it came back in stock so I purchased it (order number: *******-******) but hours later I received a email saying that my order was CANCELLED, I immediately called walmart.com customer service number and spoke with a representative she informed me that the site security check cancelled my order she said now that I've called *everything has been verified.I don't trust that excuse because Walmart.com should have called me to verify my the order first instead of just cancelling it since I have been a legit customer for awhile now.This wrong and very inconvenient for me. I have made numerous purchases with Walmart using my same payment method my debit card via in-store,Walmart pay and walmart.com there should be no security issues causing my order to be cancelled as I have established purchase credibility using the same payment method repeatedly. I cannot now trust your online store as I risk purchasing the things for my new house only to have some orders fufilled and some orders cancelled and my money tied up in authorization holds, money that I need.You guys have really disappointed me and may have in fact just lost a longtime faithful customer.
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