I never had any issues with Walmart MoneyCard until they blocked my card with money still in that account. I provided the documentation they requested and they claim they cannot verify it and therefore the card is canceled and I cannot get another card. That’s fine, so Now I need to return the remaining $***.** that is still in there. It’s almost a week now and I have not been able to get anyone on the phone! I am frustrated and if I do not hear from them today. I will go down the list of people I will call starting with Fox New here in Atlanta. Keeping my money without my permission is theft.

GetHuman1849555's customer service issue with WalMart MoneyCard from December 2018

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The issue in GetHuman1849555's own words
My card was blocked on Friday. I went to the store to get a bottle of wine from the store because family was coming over Christmas. When the merchant went to swipe the card, it said it was declined and I know I had money. So I went in the card called the card and it said it was blocked! That I needed to upload my ID and it would take them two business days to resolve it. The next day I checked... ... They blocked my card without an explanation with $***.** in my account. They asked to upload a copy of my Driver’s License. I did once I checked the status, they said they could not verify it and that the card is no longer able to be used and I can no longer get another card are open an account, but yet it’s showing my available balance. I have searched for serval numbers to get someone on the phone, but all I am getting is automotive numbers. Please this is my rent money. Please help me. If I don’t hear from someone today, I am reaching out to the News as wells as Better Business Bureau among a list that I made last night.
My rent is **** a month. I needed *** to put with I already had! Most importantly, my car insurance was already late. I made payment arrangements and was supposed to pay it on Wednesday the **th and because I couldn’t, I know longer have any insurance on my car! I need my car to get to work but I can not drive it illegally! Also, I am financing my car, once they find out that ai do not have any insurance, I may lose my car!!
I want my money back immediately!
I have been with Walmart MoneyCard for almost a year. The bank I was formerly with was charging me a lot of fees, so a friend of mines suggested I tried them, so I closed my account and I started using them for my direct deposit as well to pay bills, shopping etc. I never ever had a problem with them. Got my direct deposit earlier then most of my coworkers. I they were awesome! I never saw this coming, I really thought they valued me as a great customer. This is so disheartening...
After making many attempts to reach someone with the number located on the back of the card. I tried reaching Greendot bank and I am still getting the feed back! I’ve tried calling corporate and I am still unable to speak to a live person.
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WalMart MoneyCard

Walmart MoneyCard
Customer service issue
Reported by GetHuman1849555
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6424 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card

Timeline

GetHuman1849555 started working on this issue
Dec 28th, 2018 4:33pm

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