I ordered a personalized card from Walmart.com. After I ordered and paid for it they pu...

GetHuman1816258's customer service issue with WalMart MoneyCard from December 2018

8 views | 6299 similar | 0 following
Help with my WalMart MoneyCard issue
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Before contacting them, items GetHuman1816258 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
Top Tip from another customer
All card issues should be handled by calling the phone number on the back of your card.
The issue in GetHuman1816258's own words
I ordered a personalized card from Walmart.com. After I ordered and paid for it they put a lock on my account. I got an email saying I had to submit a picture of my photo ID. I took the picture and sent it in. I got another email from customer service saying that my picture was not legible. My ID has been in my wallet for * years so it looks rough. I went to the DMV and paid $** for a new ID waited weeks for the plastic one to come in mail because they won't except temporary IDs. Now I get online and go to the document upload page and enter in my card number. After I press the orange continue button it goes transparent and nothing else happens. I thought my device froze so I tried again. After the third time I realized it wasn't my device. PLEASE HELP

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WalMart MoneyCard

Customer service issue
Reported by GetHuman1816258
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 6299 others
0 customers following this

Timeline

GetHuman1816258 started working on this issue
Dec 23rd, 2018 1:06am

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