My account says that it was locked this morning pending further review. I don't underst...

GetHuman975008's customer service issue with WalMart MoneyCard from August 2018

29 views | 2717 similar | 0 following
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To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman975008's own words
Trying to use my card to access my money that has been direct deposited ... My account says that it was locked this morning pending further review. I don't understand why it would be locked and the card just worked yesterday. M husbands paycheck was deposited on the card last night and now it does not work. I have been on hold for almost ** minutes! I am at work and don't have time for this right now but I need my card fixed! All of my money is on that card!!
We need this money. My husband has not worked in * months and this was his first check deposited on this card. The bills are super far behind and I can't wait for them to review the account!
Unlocking my account and letting me add my husband so this doesn't happen again. He gets paid weekly and will get another check Friday that we won't be able to access if they don't unlock my account so I can add him to it.
I have been a customer for only a few months but didn't realize they would lock my card for depositing my husbands check. They asked me to add him to the account after it was locked but I can't access my account to add him
I sent all my info in to the people they asked me to and haven't heard anything back.
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WalMart MoneyCard

Walmart Money card
Customer service issue
Reported by GetHuman975008
Aug 10th, 2018 - 3 years ago
Fixed
Seen by 29 customers so far
Similar issue to 2717 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card

Timeline

GetHuman975008 started working on this issue
Aug 10th, 2018 1:57pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 10th, 2018 3:50pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 13th, 2018 3:42pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 13th, 2018 3:49pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 13th, 2018 7:52pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 14th, 2018 4:30pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 14th, 2018 10:18pm
GetHuman975008 indicated the issue is not fixed yet.
Aug 14th, 2018 10:20pm

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