I would like to know when my replacement card will arrive.

GetHuman-johnrays's customer service issue with WalMart MoneyCard from June 2018

Help with my WalMart MoneyCard issue
I had called customer service the other day because there were some unauthorized purchases on my card and was told that I needed to file a dispute. The representative said she put it in and gave me a dispute file number. Also she told me that they were going to mail me a replacement card. I didn't know my card that I have now would be blocked. And I have a direct deposit transaction on my current card that I don't have access to. I can not upload a picture identification card. Because on the website tells me that the number on my card is not valid. What do I do. And after I receive my replacement card will it be ready to use
I trust that WalMart MoneyCard will make this right and come up with a resolution that is fair.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-johnrays
Jun 1st, 2018 - 24d ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 6 customers so far
Similar issue to 181 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-johnrays started working on this issue
Jun 1st 5:16pm
GetHuman-johnrays indicated the issue is not fixed yet.
Jun 2nd 6:42pm
GetHuman-johnrays indicated the issue is not fixed yet.
Jun 3rd 5:58pm
GetHuman-johnrays indicated the issue is not fixed yet.
Jun 3rd 5:59pm
GetHuman-johnrays indicated the issue is not fixed yet.
Jun 3rd 5:59pm