My Vonage Phone Number is **********. *For the last * years I have been living in Campo...

GetHuman725844's customer service issue with Vonage from July 2018

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The issue in GetHuman725844's own words
My Vonage Phone Number is **********. *For the last * years I have been living in Campo Castillo, Playas de Rosarito, Baja California. Last January I rented another house in the campo. Now I live about *** yards away from the old one and my Vonage box shows that I have ** Messages and ** missed calls, which I can neither delete nor display. I am disconnected.**What is the problem? Do I have to buy a new box? Please, advise.*You may call me at my Mexican Phone *** *** *** ******Sincerely, *Michael Benesch**Added on June **th*I had a long chat with one of your agents who informed me that I have a past due of about $**. I had to change my account number, because it was compromised (whatever that means). I assumed that the bank notified all monthly billers, and was obviously wrong. My Vonage box was defective, I hired and paid a 'Local Vonage Expert' who told me that the defect must be with my local phone line. I made * trips to the local office, heard many 'manana' promises, but to no avail. Also, Vonage did not notify me, that I accumulated many penalties.

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Vonage

Customer service issue
Reported by GetHuman725844
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 26 customers so far
Similar issue to 62 others
0 customers following this
Items needed
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Timeline

GetHuman725844 started working on this issue
Jul 6th, 2018 3:07am
GetHuman725844 indicated the issue is not fixed yet.
Jul 6th, 2018 3:07am

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