On ********* I ordered my brother's death certificate (****-***-***) through VitalChek...

GetHuman-minick's customer service issue with VitalChek from November 2020

Help with my VitalChek issue
First: share to improve GetHuman-minick's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-minick may need:
Name, Order number, Email address, Billing address, and Phone number
The issue in GetHuman-minick's own words
On ********* I ordered my brother's death certificate (****-***-***) through VitalChek for $**.**. I called ***-***-**** on ********** to inquire why I hadn't received it as agreed. Jennifer (the representative) told me she would put in a status request and call me back. She did not call. On ********** I called that * again and spoke with Julie. She said she would put in another status request, offered to give me a refund, and would call me back on ***** between **:** and **:** EST. She did not call. On ***** I called again and spoke with Cynthia. She explained the certificate registration process and how it goes from the funeral home to Cleveland to Columbus and suggested I call the funeral home to see if they had sent my brother's certificate to Cleveland and call again. I called the funeral home and Mike (the representative I talked with ) confirmed they had done so. Mike explained that the Cuyahoga government offices were were operating at half staff due to COVID** and so requests back logged. He suggested the fastest way to get results would be to deal directly with Cleveland Vital Records. I decided to do this. I called VitalChek on ***** and after ** minute wait hung up. I further discovered that VitalChek was no longer filling Ohio orders "until further notice." Resolution: refund my $**.**.

GetHuman-minick did not yet indicate what VitalChek should do to make this right.

How GetHuman-minick fixed the problem

We are waiting for GetHuman-minick to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VitalChek customer problems.
How Do I Track My Order with Vitalchek?How Do I Track My Vitalchek Order?
Do you have a customer issue as well?
We can help you get VitalChek's attention and get better help faster. Tap below to get started.
Having VitalChek issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

VitalChek

Customer service issue
Reported by GetHuman-minick
Nov 6th, 2020 - 9 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 2430 others
0 customers following this

Timeline

GetHuman-minick started working on this issue
Nov 6th, 2020 6:24pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers