On ********* I ordered my brother's death certificate (****-***-***) through VitalChek...

GetHuman-minick's customer service issue with VitalChek from November 2020

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The issue in GetHuman-minick's own words
On ********* I ordered my brother's death certificate (****-***-***) through VitalChek for $**.**. I called ***-***-**** on ********** to inquire why I hadn't received it as agreed. Jennifer (the representative) told me she would put in a status request and call me back. She did not call. On ********** I called that * again and spoke with Julie. She said she would put in another status request, offered to give me a refund, and would call me back on ***** between **:** and **:** EST. She did not call. On ***** I called again and spoke with Cynthia. She explained the certificate registration process and how it goes from the funeral home to Cleveland to Columbus and suggested I call the funeral home to see if they had sent my brother's certificate to Cleveland and call again. I called the funeral home and Mike (the representative I talked with ) confirmed they had done so. Mike explained that the Cuyahoga government offices were were operating at half staff due to COVID** and so requests back logged. He suggested the fastest way to get results would be to deal directly with Cleveland Vital Records. I decided to do this. I called VitalChek on ***** and after ** minute wait hung up. I further discovered that VitalChek was no longer filling Ohio orders "until further notice." Resolution: refund my $**.**.

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Customer service issue
Reported by GetHuman-minick
Nov 6th, 2020 - 9 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 2430 others
0 customers following this


GetHuman-minick started working on this issue
Nov 6th, 2020 6:24pm

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